Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Discussion about Leaf Capture and Leaf Remote application

Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby NNN634521390320442325 » Sat Jul 14, 2012 11:14 am

I'm using a Mac Pro (also a Mac Book Pro). Both with Snow Leopard (10.6.8). Leaf Capture 11.2.9 (32 bit).
All works fine until stop working :)

I have this problem. Continuosly the back does not connect to the software.
No matter the solution that I found in that moment. Next time, at the same problem, that solution doesn't work.

Solutions found them (and no always working)
Start LC before connecting back.
Connecting back before starting LC.
Wait a couple of minutes before reconnecting the back.

Sometimes, in the middle of the shoting I get this messagge

"A communication error has occurred. Try to reconnect the camera back".

And so many times the messagge:

"Leaf Capture could not establish the connection with the camera. Check taht the firewire cable is connected and press the Connect Button".

I check every cable and nothing, sometimes works and sometimes don't (too many of these).

Cable is ok. Maybe the adapter (the MacBook does not have a 400 firewire port, so I get an adapter 800 to 400. I'll try this last resource by changing it)

Is there any possibilities to make work the Valeo with 11.5.3? Maybe is a software issue.
Thanks in advance and sorry about my english.
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby yaya » Sat Jul 14, 2012 6:48 pm

You can order a 400 to 800 cable from any Mamiya Leaf dealer, this will remove the need for an adapter (which could be the source of the problem

You can also download the 32-bit version of 11.5.1 from our website that is better suited for 10.6

If all this fails then create a support case on the website or ask you dealer to do this for you

Hope this helps

Yair
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby NNN634521390320442325 » Mon Jul 16, 2012 1:49 pm

I'll try with the 400/800 cable.
Where can I download LC 11.5.1?, on the website there's LC 11.5.3 only, and so far I know 11.5.3 version doesn't recognize Valeo 22 Wi

I'll let you know.

Thanks
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby Ulf » Mon Jul 16, 2012 2:44 pm

32bit version was missing on our website but has now been restored
http://www.mamiyaleaf.com/downloads.asp
Kind Regards
Ulf Liljegren
Phase One
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby NNN634521390320442325 » Mon Jul 16, 2012 4:47 pm

Thanks again.
I already download the 11.5 version (32bit).
The problem remains.
I tested two differents adapters and nothing happens.
But now I'm sure is the computer. In my Mac Pro 8 core with 10.6.8 everything is ok. In this computer I have firewire 400 and 800. The adapters works fine here with LC 11.2.9 (32bit), I didn't test 11.5.
On the Macbook Pro, same system, same LC. Nothing. The computer can't connect.
Maybe there's something on my system, some preference, extension, or whatever it is disturbing the communication.
This is so strange, because the Macbook is almost a system copy of the desktop computer.
And too strange is that the back works ok since the first time until the past week.
Do you know some kind of incompatibilities between LC and other programs?.
I use this computer also to control a Canon EOS 1Ds Mark II, (EOS Utility version 2.10.1)
I'm thinking about to reinstall the notebook.

Macbook Pro version: 13" Intel 2,7 Ghz i7 8Gb Ram DDR3.
Desktop Version: 2x2,8 Quad Core Intel
Thanks for your understanding and help.
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby yaya » Wed Jul 18, 2012 1:12 pm

You could try uninstalling and re-installing Leaf Capture and also repairing the permissions on the Mac. But first I'd look at getting rid of the adapter as it might be the weak link there...
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby NNN634521390320442325 » Fri Aug 03, 2012 11:00 am

I made a fresh installation of the system. The first program after the system was LC 11.5. The camera works fine for a couple of days, and now same problem. The camera does not connect to the computer. I tried with several cables, with and without adapters and the result is always the same... no connection.
Same configuration works fine on my desktop computer.
Is there any known incompatibility with Mac Book Pro 2,7 Ghz i7? Because I finished the ideas.
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Re: Leaf Capture 11.2.9 and Valeo 22Wi. Connection Problems

Postby yaya » Mon Aug 06, 2012 5:37 am

Please create a support case and we'll follow up, it could be that you need a powered repeater to get a solid connection on the laptop
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