PSD files are shown as white images

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO For Sony / Fujifilm, Capture One DB and Capture One Express For Sony / For Fujifilm 12.x for Windows

PSD files are shown as white images

Postby NNN636847238269537107 » Sun Feb 03, 2019 5:16 pm

Hi there,

I downloaded the free trial version of Capture One and have difficulties with displaying PSD files. When first opening the folder that contains PSD files, the images are shown properly. But when the rendering process finished all PSD images become purley white.

Also when clicking on one of these images the image is shown in the viewer as only white.

The PSD files only contain two layers: the background layer with an image and the second layer contains also the image but created by a Nik Plugin.

Can you please have look into this?
NNN636847238269537107
 
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Re: PSD files are shown as white images

Postby Ian3 » Sun Feb 03, 2019 5:44 pm

Don't ask us to have a look at it - we are only fellow users. (This is a user-to-user forum.) You need to ask the Phase One support team at http://support.phaseone.com.

And do you see the same issue with a PSD file that has not had a layer added by a Nik plugin?

Ian
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Re: PSD files are shown as white images

Postby NNN636847238269537107 » Tue Feb 05, 2019 7:27 pm

Thank you for your answer. I opened a case at support page.

Without a Nik filter the PSD shows normal. Even when I apply a Nik filter it seems that it sometimes works. I'm not sure if the Nik filter causes the problem or something else.
NNN636847238269537107
 
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Re: PSD files are shown as white images

Postby IanL » Wed Feb 06, 2019 7:12 pm

Were the .psd files that work saved with Maximize compatibility turned on? Or will turning it on fix your issue? Just something to check I have not experienced your problem...
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Re: PSD files are shown as white images

Postby NNN636847238269537107 » Tue Feb 12, 2019 8:01 pm

Compatibility mode solved the issue but with this mode on the file size increased a lot.
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Re: PSD files are shown as white images

Postby IanL » Tue Feb 12, 2019 10:12 pm

That is good news.
As for file size - as the saying goes - do you want your files small or working?
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