C1 9 Activation

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 9.x

C1 9 Activation

Postby Jean cg » Sat Jul 28, 2018 11:37 am

Hello,

I'm not able to activate permanently my C1 9 copy. Each time it launches, I have to activate it again :(

OS : Mac High Sierra on an iMac

2 drives : one internal on which I have deleted (did not solve the problem) C1 and a "work" drive, an external SSD where all my apps are.

Thanks for any help.

John
Jean cg
 
Posts: 38
Joined: Sun Nov 25, 2007 6:46 pm

Re: C1 9 Activation

Postby Ian3 » Sat Jul 28, 2018 2:04 pm

Does C1 v9 support High Sierra?

Ian
Ian3
 
Posts: 2432
Joined: Fri Apr 18, 2008 3:52 pm
Location: Bristol, England

Re: C1 9 Activation

Postby Jean cg » Sat Jul 28, 2018 3:02 pm

When activated, yes of course.

It's more of an activation configuration problem.

John
Jean cg
 
Posts: 38
Joined: Sun Nov 25, 2007 6:46 pm

Re: C1 9 Activation

Postby Ian3 » Sat Jul 28, 2018 5:24 pm

Jean cg wrote:When activated, yes of course.

It's more of an activation configuration problem.

John

In that case I'd suggest contacting Support. (It's just that I don't see High Sierra referred to in the v9.3 release notes.)

Ian
Ian3
 
Posts: 2432
Joined: Fri Apr 18, 2008 3:52 pm
Location: Bristol, England

Re: C1 9 Activation

Postby Jean cg » Sat Jul 28, 2018 6:51 pm

OK, I did it, thanks for the advice.

John
Jean cg
 
Posts: 38
Joined: Sun Nov 25, 2007 6:46 pm

Re: C1 9 Activation

Postby Jean cg » Mon Jul 30, 2018 12:32 pm

I got a quick answer from the support service. Great ! Installing the latest version fixed the problem. Case closed.

John
Jean cg
 
Posts: 38
Joined: Sun Nov 25, 2007 6:46 pm

Re: C1 9 Activation

Postby ben_US » Tue Jul 31, 2018 8:59 pm

Also, for anyone else's reference, this KB article: https://www.phaseone.com/en/Search/Article.aspx?articleid=1612&languageid=1
Please make a support case for Technical Support with Capture One software:
http://support.phaseone.com and click on Contact Support, then select Technical Support.
ben_US
Crew
Crew
 
Posts: 624
Joined: Mon Feb 01, 2016 9:51 pm
Location: New York, USA


Return to Capture One 9.x Software



Who is online

Users browsing this forum: No registered users and 0 guests