Capture One 20 crashing every time when I import Pics

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO For Sony / Fujifilm, Capture One for Phase One and Capture One Express For Sony / For Fujifilm 20.x for Mac

Capture One 20 crashing every time when I import Pics

Postby NNN637142049392406857 » Fri Jan 10, 2020 7:24 pm

Just downloaded the 30 day trial of Capture One 20 for Sony and it worked perfect
for the first 3 imports. Now every time I try to import a picture it crashes every time. Right now it is
unusable for anything. I am running it on an iMac with macOS Mojave Version 10.14.6,(Retina 5K, 27-inch, Late 2014),
Processor 3.5 GHz Intel Core i5, Memory 32 GB 1600 MHz DDR3 and AMD Radeon R9 M290X 2 GB Graphics.
Any help is greatly appreciated.
NNN637142049392406857
 
Posts: 4
Joined: Thu Jan 09, 2020 11:15 pm

Re: Capture One 20 crashing every time when I import Pics

Postby Paul_Steunebrink » Fri Jan 10, 2020 8:51 pm

First aid, go to File menu > Verify Catalog or Session and select your session or catalog.

And: copy the images to a folder first, and import from that folder. There could be something with the card.
If Capture One still crashes, split the folder into two folders, each with half of the images. If one folder imports successfully and the other not, there is probably a corrupt image in one of the folders.
User avatar
Paul_Steunebrink
Certified Professional
Certified Professional
 
Posts: 10072
Joined: Tue Feb 06, 2007 8:49 pm
Location: The Netherlands

Re: Capture One 20 crashing every time when I import Pics

Postby NNN637142049392406857 » Fri Jan 10, 2020 9:33 pm

Thanks, I will check that out.
NNN637142049392406857
 
Posts: 4
Joined: Thu Jan 09, 2020 11:15 pm

Re: Capture One 20 crashing every time when I import Pics

Postby NNN637142049392406857 » Sat Jan 11, 2020 1:15 am

It didn't work. Still crashing on import. Can't import any picture from anywhere.
NNN637142049392406857
 
Posts: 4
Joined: Thu Jan 09, 2020 11:15 pm

Re: Capture One 20 crashing every time when I import Pics

Postby SFA » Sat Jan 11, 2020 1:21 am

Try a new Catalog or session or whatever you use.

If you have already attempted that then re-boot the system 2 or 3 times without starting C1 in case the are broken temporary files somewhere in the system.

Sometimes that simple process can help the OS to clean up temporary stuff that may be obstructive.

If no luck with that then you may need to see what you can interpret from the log files to get some idea about the stage at which the import process is failing.

Also double check the settings or, preferably, set them up anew.

No guarantees here but all things worth trying that should not take long.
SFA
 
Posts: 7725
Joined: Tue Dec 20, 2011 9:32 pm

Re: Capture One 20 crashing every time when I import Pics

Postby NNN637142049392406857 » Sat Jan 11, 2020 4:57 pm

Deleted all Sessions and Catalogs then uninstalled Capture One 20 and then reinstalled. Working Now! :D
NNN637142049392406857
 
Posts: 4
Joined: Thu Jan 09, 2020 11:15 pm

Re: Capture One 20 crashing every time when I import Pics

Postby NNN637106503768859151 » Wed Jan 15, 2020 8:24 am

How do you delete all sessions and all catalogs? I have a non functioning C1 20 for Sony.
NNN637106503768859151
 
Posts: 9
Joined: Fri Nov 29, 2019 7:52 pm

Re: Capture One 20 crashing every time when I import Pics

Postby Paul_Steunebrink » Wed Jan 15, 2020 1:10 pm

NNN637106503768859151 wrote:How do you delete all sessions and all catalogs? I have a non functioning C1 20 for Sony.

See my tip in your thread:
https://forum.phaseone.com/En/viewtopic.php?p=176552#p176552
User avatar
Paul_Steunebrink
Certified Professional
Certified Professional
 
Posts: 10072
Joined: Tue Feb 06, 2007 8:49 pm
Location: The Netherlands


Return to Capture One 20.x Software for Mac



Who is online

Users browsing this forum: No registered users and 1 guest