Privilege Mode

[NNN636443135176402072]

Not sure what happened - my C1 has found itself starting up with a menu called 'Privilege Mode' next to Help. Half of the menu entries are blank and many don't work, including File>Exit. I've logged a support ticket but wondered if anyone has seen this before?



J.

[Bobtographer]

Google doesn't bring up anything - have you contacted support?

[NNN636443135176402072]

Yes - filed a ticket, but thought I'd ask here too. At this point, I imagine I'll have to reinstall.

[SFA]

Are you running a trial or are you fully activated?

[NNN636443135176402072]

Licensed and activated.

[SFA]

Licensed and activated.

Try deactivating and reactivating? Log in and you can manage the activations.

As a guess I would imagine Privilege mode might be a feature of C1 Studio or perhaps the CH version?

Are you expecting pure C1 Pro?

[NNN636443135176402072]

Capture One Pro 12. I tried uninstalling, rebooting, reinstalling - same.

Should have mentioned first that I had tried installing the sample plugin from the Capture One SDK. It did nothing, so I removed the plugin. I believe (not 100%) that it was after that where this problem started. The plugin was an empty framework and the install is just to make it available in the plugins folder - removing the folder should be all that's needed to remove the plugin.

At this stage I'm at the mercy of the support team. I do have it still running on my laptop so at least can use that for my tethered shoots (I have one tomorrow!) but don't have a desktop install until this is resolved.

[NNN636443135176402072]

FIXED!

I found this page [https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One-on-Windows-] showing how to do a full manual uninstall. Followed the directions and it works again! [Relief!]