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Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 7:06 am
by shaibn
Hello,

A month before it expires, this pop-up opens every time I open Capture One. Please, make it stop.

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Re: Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 11:16 am
by IanS
shaibn wrote:Hello,

A month before it expires, this pop-up opens every time I open Capture One. Please, make it stop.

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They are trying to prevent charging you for a subscription that you may no longer require. I can't see what to complain about. If they automatically charged you, without warning you, that would be a different issue.

Ian

Re: Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 12:14 pm
by shaibn
It's extremely annoying to get that popup, each and every time I open Capture One, for a whole month... without even the option of asking the software not to see this again ... once was fine, I don't need to see the popup every time I open the software.

Re: Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 12:36 pm
by SFA
shaibn wrote:It's extremely annoying to get that popup, each and every time I open Capture One, for a whole month... without even the option of asking the software not to see this again ... once was fine, I don't need to see the popup every time I open the software.


You should make th suggestion that some control should be available using a Support Case in the Support system.

That is the best way to make sure that Phase have recorded your request and that it will be officially considered.


Grant

Re: Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 5:09 pm
by shaibn
I've done that back in Nov. 2018 ... but I'm not sure they're gonna take it to the next level and actually implement something if no one else has a problem with this pop-up opening every time you open Capture One for a month before the expiration date.

Re: Your subscription is about to expire.

PostPosted: Tue Feb 12, 2019 7:15 pm
by IanL
Never seeing that dialog is just one of the benefits of a perpetual license. :D