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Re: Capture one 12x. crashes on load

PostPosted: Tue Feb 05, 2019 6:03 pm
by SFA
Hoggy wrote:I assume you're talking about the general->catalog and session->open in new window.
Checking that no longer produces crashes when opening a recent catalog - it opens in a new window then. But I still can't have it backup the catalog.


Interesting.

I could speculate on all sorts of possible thing to check/clear but cannot offer anything specific. I don't want to waste your time.

I think you need to go through the Support Case and log file interpretation route with the Support Team to see what they suggest.


Grant

Re: Capture one 12x. crashes on load

PostPosted: Thu Feb 07, 2019 11:38 pm
by LarryH
GrahamB3 wrote:
LarryH wrote:I just experienced the same problem. Can't do any work. Going to try to go back to 12.0.0.

Edit:
Just reloaded v12.0.0 and it's working again. Guess we are going to have to wait for a v12.0.2. Also, I updated my Nvidia drivers to Jan 2019, but it didn't solve the problem with 12.0.1 crashing on startup.


What version of Windows do you use?


Windows 10 Pro (v1803) with all updates to this version. A new Nvidia driver came out the other day, but I haven't tried 12.0.1 again to see if it makes a difference. I got the same response as others from support about disabling GPU via registry. Don't want to waste time doing additional debugging or work without GPU acceleration so I'll stick with 12.0.0 until Phase One figures out a fix.

Re: Capture one 12x. crashes on load

PostPosted: Thu Feb 14, 2019 5:53 pm
by LarryH
Has anyone tried 12.0.2 to see if it addresses this problem? The release notes just say, "Fixed various crashes and hangs" so it's not clear if this update addresses the problem.

Re: Capture one 12x. crashes on load

PostPosted: Thu Feb 14, 2019 7:14 pm
by GrahamB3
LarryH wrote:Has anyone tried 12.0.2 to see if it addresses this problem? The release notes just say, "Fixed various crashes and hangs" so it's not clear if this update addresses the problem.


I'm using win10 1809. I haven't experienced any crashes with the original C1 or any of it's updates.

Obviously, you and others have had problems. I hope you've opened a support ticket with the C1 folks.

Re: Capture one 12x. crashes on load

PostPosted: Thu Feb 14, 2019 7:35 pm
by digi-foto.at
12.0.1 also crashed on my Win10PC ... wont start at all...
12.0.2 works fine as usual :mrgreen: :mrgreen:

Edit: Also updatet the Gforce Driver today...

cu
Kurt

Re: Capture one 12x. crashes on load

PostPosted: Thu Feb 14, 2019 9:47 pm
by LarryH
digi-foto.at wrote:12.0.1 also crashed on my Win10PC ... wont start at all...
12.0.2 works fine as usual :mrgreen: :mrgreen:

Edit: Also updatet the Gforce Driver today...

cu
Kurt


Updated Nvidia drivers as well.

12.0.2 loads and works now!