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lost Folders in User Collections / Catalog

PostPosted: Wed Oct 16, 2019 4:19 pm
by NNN634738302473024468
Hello, I have been using CO10 catalog, and I updated to CO12.
Now I don't see my folders within User Collectoins. Do you know what happened? also do you know where I can find old catalog for CO10?
Thanks,
Shinobu

Re: lost Folders in User Collections / Catalog

PostPosted: Wed Oct 16, 2019 5:38 pm
by Eric Nepean
I highly reccomend that you contact Capture One support before taking any actions.

If you look inside your catalog using Finder (right click, show package contents) you may find a file like yourcatalogname.cocatalogdb.backup.

Check the date on this file and see if it matches the time of your catalog upgrade; if so it is the backup of the catalog before upgrade.

To use it I would first make a copy the entire catalog so that you still have a good copy if disaster strikes.

In only one of the catalog copies:
  • Delete the yourcatalogname.cocatalogdb file
  • Rename yourcatalogname.cocatalogdb.backup as yourcatalogname.cocatalogdb
  • Delete the Cache folder.
This should be useable with Capture One 10

Re: lost Folders in User Collections / Catalog

PostPosted: Fri Oct 18, 2019 1:07 am
by NNN634738302473024468
Thanks for your suggestion. I found the backup database, and I will reach out to Capture One!