Tethering problem - is Mojave the problem?

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Tethering problem - is Mojave the problem?

Postby NN636323969448590625UL » Tue Jan 22, 2019 1:09 am

Hi
I have a tethering connection issue.
MBP 2018 + D750.
All fine when using High Sierra 10.13 but just updated to Mojave and the camera won't tether connect. If I plug in a D610 it connects but the camera icon in the top left corner (by minimise and maximise buttons) remains greyed out.
Any ideas? Does Mojave need CO 12?
Thanks in hope.
Jon
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Re: Tethering problem - is Mojave the problem?

Postby Paul_Steunebrink » Tue Jan 22, 2019 11:32 am

Update to CO 11.3.2, which is supported on Mojave 10.14.1 (not 10.14.2 and later although it might work). Go to Support page, Software Archive to download CO 11.3.2.

Hope this helps. Otherwise, download CO 12 and run the 30-day trial. CO12 will be maintained for Mojave, CO11 not beyond 10.14.1.
Best regards,
Paul E. Steunebrink, Image Alchemist (website All about Capture One), Capture One trainer
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Re: Tethering problem - is Mojave the problem?

Postby NNN636806701045444139 » Mon Feb 04, 2019 10:34 pm

Also if you have google cloud back up running - turn that of. Tethering on a Mac Mojave wont work if the google back up service is working.
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Re: Tethering problem - is Mojave the problem?

Postby JL_photo » Sat Feb 09, 2019 4:00 am

NNN636806701045444139 wrote:Also if you have google cloud back up running - turn that of. Tethering on a Mac Mojave wont work if the google back up service is working.


This is mind blowing. I've been having tethering issues with Mojave and CO 11.3

It never occurred to me that Google would be an issue.
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Re: Tethering problem - is Mojave the problem?

Postby ben_US » Mon Feb 11, 2019 10:25 pm

For reference, here is KB #2172 https://www.phaseone.com/en/Search/Article.aspx?articleid=2172&languageid=1 which we update as needed for troubleshooting tethering issues.
Please make a support case for Technical Support with Capture One software:
http://support.phaseone.com and click on Contact Support, then select Technical Support.
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Re: Tethering problem - is Mojave the problem?

Postby NNN636806701045444139 » Tue Feb 12, 2019 4:54 am

ben_US wrote:For reference, here is KB #2172 https://www.phaseone.com/en/Search/Article.aspx?articleid=2172&languageid=1 which we update as needed for troubleshooting tethering issues.

That KB should be updated.

Run google cloud back up and tethering wont work on Mojave.
Turn it OFF and tethering will work.
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