EOS R Tethered shooting Shockingly slow

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EOS R Tethered shooting Shockingly slow

Postby NN634793170545507733UL » Mon Dec 10, 2018 10:55 pm

Just wondering if anyone else is experiencing this tethering issue with the Eos R

Setup is this -

Canon EOS R - Tether Tools USB-C to USB-C cable - MacBook Pro running Capture 12

First shot takes about 3-5 seconds to show up, consecutive shots can sometimes take up to 30 seconds with a lag - one or two will come in, nothing for 15 seconds, 3 more, nothing for 20 seconds, then one more, shooting again will cause a lag of 45 seconds, then nothing, then a photo will pop up after one minute. I can already hear the art director yelling at me that the shots are NOT coming in fast enough.

I'm comparing to a similar setup of a 5diii - tether tools cable - same MacBook Pro. this is fast and responsive shots come up instantly.

I was intending to use this setup for a shoot tomorrow, any help would be amazing!

Thanks!
J
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Re: EOS R Tethered shooting Shockingly slow

Postby NN634793170545507733UL » Mon Dec 10, 2018 11:01 pm

Further info - Tried it with the short canon usb-c cable and its exactly the same speed. very very slow.

Also tried the EOS Utility with both cables - tethering is SUPER FAST. Images pop up instantly on the hard drive. Issue is definitely Capture 12.
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Re: EOS R Tethered shooting Shockingly slow

Postby awoof » Tue Dec 11, 2018 10:48 am

I am having the exact same problem and it is a huge issue and makes it not usable as a professional.
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Re: EOS R Tethered shooting Shockingly slow

Postby Christian Gruner » Tue Dec 11, 2018 12:47 pm

We are aware of the issue and actively working to resolve it.
I can’t give an ETA at this time, but are aware on the impact on workflow it causes.
Test-Manager, Capture One, Phase One A/S
Christian Gruner
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Re: EOS R Tethered shooting Shockingly slow

Postby awoof » Tue Dec 11, 2018 3:13 pm

Thanks so much!
awofinden
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Re: EOS R Tethered shooting Shockingly slow

Postby Sansith » Tue Dec 11, 2018 3:30 pm

I found this problem too. very slow and sometimes photo can't transfer to computer
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Re: EOS R Tethered shooting Shockingly slow

Postby mli20 » Tue Dec 11, 2018 5:14 pm

NN634793170545507733UL wrote:.. I can already hear the art director yelling at me that the shots are NOT coming in fast enough.


Priceless, thanks for the laugh. I hope the issue gets resolved to your satisfaction.

MLI
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