Capture pilot sees session but not images in the folder

Discussions, questions, comments and suggestions regarding Capture Pilot for iOS

Capture pilot sees session but not images in the folder

Postby kboos » Wed Feb 28, 2018 7:16 pm

Hi everyone,

I did the update to Capture Pilot and now is not working with Capture One.

It sees the session and the folders matches when I change them on Capture One but displays "No Images" in the folder, doesn't see the images.

Seems like the connection is correct but is not seeing the images? Im using a Canon Mark IV for testing.

Anyone having this problem? I use Capture Pilot for work and this is so frustrating.

Thanks!
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Re: Capture pilot sees session but not images in the folder

Postby Frank Leonard » Wed Mar 07, 2018 2:32 pm

This is not a known issue. Which platform are you on?
Frank Leonard Schroeter, Phase One A/S
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Re: Capture pilot sees session but not images in the folder

Postby Roger_3006 » Thu Mar 08, 2018 8:31 pm

Hello Everyone,

Same problem here.

It is showing the server that is the session I am currently working in.

Windows 10 64 Pro with a Nikon D850.

Y'all have a great day.

It may not be a know issue to Phase One but it is an issue with me.

Roger
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Re: Capture pilot sees session but not images in the folder

Postby photoGrant » Sat Apr 14, 2018 6:09 pm

This issue exists but is hard to reproduce.

A hard reset of the iOS app and sometimes the C1 app (basically cycling the web server) will get you back up to speed.

Sometimes I have to switch 'Capture' folder. Sometimes I have to run my own network. Sometimes I have to pray to God it works. Your mileage may vary.

Once you catch it happening again, try and reproduce the bug or at least do a screen capture to highlight the fuck up.
Grant Hodgeon
Digital Imaging Technician
North America | Europe

http://www.photogrant.com
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Re: Capture pilot sees session but not images in the folder

Postby Roger_3006 » Sat Apr 14, 2018 10:39 pm

Hello Everyone,

For anyone that encounters the same problem, below is what happened and how I fixed it.

The session (Server) was visible but could not go any farther. I checked Webroot, my anti-virus software, and everything else I could find. Long story short, Windows Defender was running and I did not know it. As mentioned above, Webroot is my anti-virus software so I keep Defender off. Have no idea how it became active but amazing what happened when I shut it down.

Y'all have a great evening, morning, afternoon or hope you are sleeping well.

Roger
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Re: Capture pilot sees session but not images in the folder

Postby johny5 » Tue Jun 19, 2018 4:21 pm

Having this exact same problem.

Everything is set up correctly. Happens with both web and mobile connections. Sees the session folder and syncs but no images in folder. Tried switching folders and nothing solves it. Tried shutting everything down and reopening. Again, nothing working. Looking awfully stupid on set here not being able to get capture pilot to work.

Macbook pro late 2017
OSX 10.12.6
c1pro 11.1.1
current version of capture pilot on ipad air2. But as I said, same issue when connecting via web.

Any thoughts?
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Re: Capture pilot sees session but not images in the folder

Postby Frank Leonard » Tue Jul 17, 2018 2:42 pm

@johny5, have you changed your Capture folder from default to another one?
Frank Leonard Schroeter, Phase One A/S
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Re: Capture pilot sees session but not images in the folder

Postby NNN636306525194145078 » Tue Jul 31, 2018 5:37 am

Hi All,

I bought the Camera Control app today and had a devil of a time getting it to work. I kept getting the server to appear on the mobile device, but would when I clicked the server the connection would timeout and the "server unavailable" message would appear. I was about to give up and contact tech support when the thought came to me that perhaps it was a security issue. I have a MBP running OS X 10.12.6.

Upon checking System Preferences, Security & Privacy, Firewall, Firewall Options - I found that my firewall settings prohibited all incoming connections including file sharing. Dialing back the firewall to enable file sharing did the trick and the app works fine. Which in hindsight makes sense to me that the laptop must share files with an external device. I've not found any troubleshooting advice related to firewalls.

Pray this helps someone else,
chaphoto
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