C1P 11 is crashing and can't open it.

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony)012. x and 11.x

C1P 11 is crashing and can't open it.

Postby NN635412303032341950UL » Sat Dec 22, 2018 7:42 pm

Im not able to open and use C1P 11 at all. All I did was changing the Admin account since the original one have issues. C1P 12 demo worked fine but I have no idea why is it happening. I can't open it!
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Re: C1P 11 is crashing and can't open it.

Postby Paul_Steunebrink » Sat Dec 22, 2018 7:53 pm

You can do a couple of things.

1. Start with the Alt-key pressed, will refrain CO11 from opening a session or catalog. If the crash is determined by that document, then you can start troubleshooting with a working version of CO11.

2. If that does not help, do a clean installation of CO11.

3. Open a support case and send in the logs.
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Re: C1P 11 is crashing and can't open it.

Postby NN635412303032341950UL » Sat Dec 22, 2018 7:57 pm

It was working till I change the admin account. Nothing works here.
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Re: C1P 11 is crashing and can't open it.

Postby Paul_Steunebrink » Sat Dec 22, 2018 10:31 pm

NN635412303032341950UL wrote:It was working till I change the admin account. Nothing works here.

I don't know what you have changed, but if more applications are not working properly, or your macOS setup in general, a clean install of your entire system is better. An in-between solution is to create a new user and work from there.
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