Capture One 11 crashes reproducible

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Capture One 11 crashes reproducible

Postby NNN635507207991471568 » Fri Dec 01, 2017 7:56 pm

When I'm suing the clone tool C1 (11) crashes. When I'm using the exposure slider C1 crashes. It's totaly instable and very slow. After drawing a small mask (red colored, approx. 10% of the area) on an 16 MP ORF file, I have to wait nearly 6 seconds until the picture is rendered. The angle tool (hozisontal correction) ist very very bumpy. It seems to be a beta :( !
C1 (10) runs fine on my new 5K Mac (i7, 32GB RAM, 8GB VRAM). Now I switched back to No. 10 and I waiting for an update.
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Re: Capture One 11 crashes reproducible

Postby Christian Gruner » Fri Dec 01, 2017 8:02 pm

Please contact our Support for some advice on getting 11 back on working order.
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Re: Capture One 11 crashes reproducible

Postby HansB » Fri Dec 01, 2017 8:04 pm

If you didn't already do so, you should file a support case on Phase One's website.
The will not fix what they don't know, and with each support case about it they have more details to work with.


Regards,
Hans
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Re: Capture One 11 crashes reproducible

Postby Steve Mac » Fri Dec 01, 2017 9:47 pm

NNN635507207991471568 wrote:When I'm suing the clone tool C1 (11) crashes. When I'm using the exposure slider C1 crashes. It's totaly instable and very slow. After drawing a small mask (red colored, approx. 10% of the area) on an 16 MP ORF file, I have to wait nearly 6 seconds until the picture is rendered. The angle tool (hozisontal correction) ist very very bumpy. It seems to be a beta :( !
C1 (10) runs fine on my new 5K Mac (i7, 32GB RAM, 8GB VRAM). Now I switched back to No. 10 and I waiting for an update.


Try removing the old C1 10 Preferences. Make sure C1 is closed. Option click the "Go" menu and select "Library". Open Preferences and make a copy of "com.phaseone.captureone10.plist" on your desktop (in case you need to go back to 10). Trash the one in preferences. This has worked for us in the past after updating to a new version.
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Re: Capture One 11 crashes reproducible

Postby NNN635507207991471568 » Sat Dec 02, 2017 3:36 pm

Try removing the old C1 10 Preferences. Make sure C1 is closed. Option click the "Go" menu and select "Library". Open Preferences and make a copy of "com.phaseone.captureone10.plist" on your desktop (in case you need to go back to 10). Trash the one in preferences. This has worked for us in the past after updating to a new version.


Dear Steve!
Thank you for the hint. It seems to work – C1 isn't chrashing any more.

But drawing the mask (and refreshing) and correcting the horizon is slower than in C1 10.

Best regards.
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Re: Capture One 11 crashes reproducible

Postby HansB » Sat Dec 02, 2017 5:28 pm

Just another idea for CO 11: quit CO, delete all files in /Users/Shared/Capture one/ImageCore/, then start CO again. This forces CO to compile a new OpenCL extension (ICOCL.bin). Give it a little time to finish.


Regards,
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