Catalogue regularly crashes

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony)012. x and 11.x

Catalogue regularly crashes

Postby Gert5 » Mon Jan 13, 2020 5:01 pm

I´m using CaptureOne 12 with a freshly, clean installed Mojave on an Apple 13" MacBook Pro Laptop.
I had the problem already on my previous system, the support case was useless. I got no problems with Sessions at all.
The 40.000 pics of the catalogue are stored on a Synology NAS. I get the suspicion, that that has to with it?

I tried to "alt-cmd-esc" the programm, but the window is still visible. I always have to restart the computer to get access to the program.

Has anybody an idea please?

Gert, Germany
Posts: 3
Joined: Tue Jan 06, 2009 1:46 am

Re: Catalogue regularly crashes

Postby Paul_Steunebrink » Mon Jan 13, 2020 5:23 pm

Start Capture One with the Alt-key pressed to prevent it from loading a session or catalog. Next, verify your catalog that crashes.

I understand the images for your catalog are on the Synology NAS, but is the catalog on your internal disk or on NAS too? I prefer to have it on the internal disk to prevent latency issues from the network connection.
User avatar
Certified Professional
Certified Professional
Posts: 9960
Joined: Tue Feb 06, 2007 8:49 pm
Location: The Netherlands

Re: Catalogue regularly crashes

Postby SFA » Mon Jan 13, 2020 11:18 pm

I have a Windows 7 PC and a Synology NAS. The NAS connection is via Wi-Fi network.

I mostly use sessions but have two or three catalogues I sometimes use for testing.

I often leave a session or sessions and catalog open for days or weeks at a time. Often the system will hibernate during this period but usually everything will start up again where I left it on leaving hibernation.

However there are some situations with the NAS when it too hibernates, not always connected to the PC hibernating, and does not restart when an application neds data from its drives. This, working with a catalogue but not really seen with a session as far as I recall, can lead to a crash as C1 times out. Or at least that is how it seems.

I can work around it by forcing the NAS to come out of hibernation using Windows Explorer before attempting and Ci catalogue activity that requires access to the NAS. Once it has "woken up" things seems to work OK, just not as fast as a local (to the PC) drive.

Could you be seeing something similar?

Posts: 7604
Joined: Tue Dec 20, 2011 9:32 pm

Return to Capture One 12.x and 11.x Software

Who is online

Users browsing this forum: No registered users and 3 guests