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Shutter Failure

PostPosted: Wed Jul 03, 2019 7:10 pm
by Graeme Borchers
Dear Phase One and users,

I've had shutter failure on my XF body after only one and a half years use only.

I've had two other shutter failures over the last 5 years on my old DF bodies and so I was hoping this was not going to be an ongoing problem with the XF when I upgraded to the new system. Phase One New York repaired the XF shutter under warranty very swiftly and I'm really happy with their service and that of Digital Transitions who have also helped me out considerably.

I absolutely love the Phase One system in so many ways but can't help feel serious concern about this one issue. I've seen a few posts on this problem but I'm wondering how many other Phase One users have had this problem and not posted it... I almost didn't.

I'm concerned this could be a more serious issue than the forums reports reveal.


Re: Shutter Failure

PostPosted: Thu Jul 18, 2019 1:51 pm
by NNN635185659961921540
We've had two XF bodies go down with shutter failures in the last three weeks. Concerned that there is some sort of defect here! We love Phase One products because of their quality products, but this is very concerning for our studio!

Phase One repaired the first camera within a week and a half (ours unfortunately were not under warranty), and our second is out for repair now. Crossing our fingers that our third body doesn't have this same problem!

Re: Shutter Failure

PostPosted: Fri Oct 18, 2019 12:00 pm
by purezerg
I too had 2 XF failures within 72 hours almost a month ago.

Re: Shutter Failure

PostPosted: Fri Oct 18, 2019 12:04 pm
by purezerg
shanghai's dealer told me a loaner set is USD100 a day even thou one of the body is barely 6 months old.

I wonder if this is becoming a common issue.

one of XF popped the rivet. while the other XF the blades jumped the rail.

for those that had shutter failures. was your green glass spared?

Re: Shutter Failure

PostPosted: Mon Nov 25, 2019 1:37 pm
by NN635185846777443772UL
We have had 2 XF body failures in the last week also, having to send all my kit off to Denmark (includingh lenses) to be investigated, shocked to see so many similar issues on here! the shutters have literally all crossed and popped out of the body. Will post the findings from Phase One as soon as I have them, not good at all....

Re: Shutter Failure

PostPosted: Mon Jan 13, 2020 11:41 am
by NNN636450645543204399
Here is mine, failed two weeks ago. I just logged in here to see if anyone reported such a problem! Shutter blade coming off the rivet? Mine has less than 20000 counts on it. Fortunately, it is under warranty and Phase One has agreed to fix this under warranty. Support folks in Phase One Denmark are very quick and helpful. Considering many such failures I hope Phase One will investigate this in detail.