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Shutter Failure

PostPosted: Wed Jul 03, 2019 7:10 pm
by Graeme Borchers
Dear Phase One and users,

I've had shutter failure on my XF body after only one and a half years use only.

I've had two other shutter failures over the last 5 years on my old DF bodies and so I was hoping this was not going to be an ongoing problem with the XF when I upgraded to the new system. Phase One New York repaired the XF shutter under warranty very swiftly and I'm really happy with their service and that of Digital Transitions who have also helped me out considerably.

I absolutely love the Phase One system in so many ways but can't help feel serious concern about this one issue. I've seen a few posts on this problem but I'm wondering how many other Phase One users have had this problem and not posted it... I almost didn't.

I'm concerned this could be a more serious issue than the forums reports reveal.


Re: Shutter Failure

PostPosted: Thu Jul 18, 2019 1:51 pm
by NNN635185659961921540
We've had two XF bodies go down with shutter failures in the last three weeks. Concerned that there is some sort of defect here! We love Phase One products because of their quality products, but this is very concerning for our studio!

Phase One repaired the first camera within a week and a half (ours unfortunately were not under warranty), and our second is out for repair now. Crossing our fingers that our third body doesn't have this same problem!