Shutter Failure

Discussions regarding Phase One XF and XT
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Shutter Failure

Postby Graeme Borchers » Wed Jul 03, 2019 7:10 pm

Dear Phase One and users,

I've had shutter failure on my XF body after only one and a half years use only.

I've had two other shutter failures over the last 5 years on my old DF bodies and so I was hoping this was not going to be an ongoing problem with the XF when I upgraded to the new system. Phase One New York repaired the XF shutter under warranty very swiftly and I'm really happy with their service and that of Digital Transitions who have also helped me out considerably.

I absolutely love the Phase One system in so many ways but can't help feel serious concern about this one issue. I've seen a few posts on this problem but I'm wondering how many other Phase One users have had this problem and not posted it... I almost didn't.

I'm concerned this could be a more serious issue than the forums reports reveal.

Graeme Borchers
Posts: 1
Joined: Tue Nov 10, 2009 12:06 am

Re: Shutter Failure

Postby NNN635185659961921540 » Thu Jul 18, 2019 1:51 pm

We've had two XF bodies go down with shutter failures in the last three weeks. Concerned that there is some sort of defect here! We love Phase One products because of their quality products, but this is very concerning for our studio!

Phase One repaired the first camera within a week and a half (ours unfortunately were not under warranty), and our second is out for repair now. Crossing our fingers that our third body doesn't have this same problem!
Posts: 1
Joined: Mon Oct 28, 2013 3:06 pm

Re: Shutter Failure

Postby purezerg » Fri Oct 18, 2019 12:00 pm

I too had 2 XF failures within 72 hours almost a month ago.
Posts: 27
Joined: Thu Sep 15, 2011 3:50 am

Re: Shutter Failure

Postby purezerg » Fri Oct 18, 2019 12:04 pm

shanghai's dealer told me a loaner set is USD100 a day even thou one of the body is barely 6 months old.

I wonder if this is becoming a common issue.

one of XF popped the rivet. while the other XF the blades jumped the rail.

for those that had shutter failures. was your green glass spared?
Posts: 27
Joined: Thu Sep 15, 2011 3:50 am

Re: Shutter Failure

Postby NN635185846777443772UL » Mon Nov 25, 2019 1:37 pm

We have had 2 XF body failures in the last week also, having to send all my kit off to Denmark (includingh lenses) to be investigated, shocked to see so many similar issues on here! the shutters have literally all crossed and popped out of the body. Will post the findings from Phase One as soon as I have them, not good at all....
Posts: 1
Joined: Mon Oct 28, 2013 8:17 pm

Re: Shutter Failure

Postby NNN636450645543204399 » Mon Jan 13, 2020 11:41 am

Here is mine, failed two weeks ago. I just logged in here to see if anyone reported such a problem! Shutter blade coming off the rivet? Mine has less than 20000 counts on it. Fortunately, it is under warranty and Phase One has agreed to fix this under warranty. Support folks in Phase One Denmark are very quick and helpful. Considering many such failures I hope Phase One will investigate this in detail.

Posts: 3
Joined: Tue Oct 31, 2017 5:35 pm

Re: Shutter Failure

Postby Paul Richards Leeds UK » Wed Jul 22, 2020 10:37 am

I too had a Shutterbox failure at 9000 actuations. It had to go back to PhaseOne and a replacement Focal shutterbox was fitted. It was not under warranty so a total cost of £700 had to be paid. I did wright direct to Lau Nargaard but did not get a response. I also informed him that looking at this forum the problem appeared to be a XF problem.and if so why are not PhaseOne resolving the problem as a manufacture problem I have to praise Teamwork here in the UK, they did everything possible to help . But should a camera costing such serious money fail in such a way after only 9000 actuations?
Paul Richards Leeds UK
Posts: 26
Joined: Sun Sep 03, 2017 1:42 pm

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