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LCC crash on OS 10.12.1

PostPosted: Tue Nov 22, 2016 6:39 pm
by favalim
As I click to create an LCC image Capture One 8.3.4 always crashes on my Macbook with OS 10.12.1 . I tried to remove all the CO and Phase One folders and reinstall the software but it still continues to crash.
I've alway been used it with no problems for 3 years .. could it be the new OS 10.12.1?
Thanks

Re: LCC crash on OS 10.12.1

PostPosted: Mon Nov 28, 2016 12:33 pm
by Ulf
Hi

Capture One 8 is not supported on Mac OS 10.12
However, Mac OS 10.12 has a quirk in how it works with file names. So try to remove any space in the file name of your LCC and try again.
Does it work?

Re: LCC crash on OS 10.12.1

PostPosted: Wed Nov 30, 2016 4:46 pm
by favalim
Hi, no it doesn't work even with no space.
I've downladed and tried with CO 9 and it makes the same things! it crashes after few seconds from appling the LCC
Is ther something I have to delete?

Re: LCC crash on OS 10.12.1

PostPosted: Thu Dec 01, 2016 10:04 am
by Ulf
HI
Create a support case for this and we'll help you out.
https://www.phaseone.com/en/SupportMain.aspx