Canon 5DsR Disconnect

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 8.x.

Canon 5DsR Disconnect

Postby Michael 71 » Tue Nov 01, 2016 3:18 pm

As of today my Canon 5DsR and Capture One 8.3.4 and IMac 2014 Running Yosemite I get random disconnects. The camera will be going along fine and will disconnect and reconnect. I have done nothing software wise or months.
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Re: Canon 5DsR Disconnect

Postby jlafferty4 » Mon Nov 07, 2016 8:05 pm

My guess... you've done something to stress the port or cable over time. Try another cable if you can.
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Re: Canon 5DsR Disconnect

Postby ben_US » Mon Apr 24, 2017 4:02 pm

Check to see if the camera is recognized by the computer or if Capture One is at fault. Under System Profiler, check the USB section (while the camera is connected). If it's not seen then likely it is a hardware failure, either the USB port (on camera as well as iMac) or a failing cable.
Please make a support case for Technical Support with Capture One software:
http://support.phaseone.com and click on Contact Support, then select Technical Support.
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