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EQATEC Analytics folder?

PostPosted: Mon Dec 08, 2014 2:10 am
by StevenNoreyko
I've noticed an "EQATEC Analytics" folder in my ~/Library/Application Support/ directory and I've noticed Capture One is creating this folder.


Googling "EQATEC Analytics" shows it's some kind of analytics system for apps. OK - to me, this means Capture One is tracking some information about my system.

Can someone at Phase One please give a description of what information is being tracked using this analytics system?

Did I opt-in to this analytics tracking at some point in my Capture One installation? Can I opt-out?

Thanks for your attention.

Re: EQATEC Analytics folder?

PostPosted: Mon Dec 08, 2014 10:12 am
by Paul_Steunebrink
Hi Steven,

As this is a user to user forum, for I direct response from Phase One you are advised to contact them in a support case.

Re: EQATEC Analytics folder?

PostPosted: Mon Dec 08, 2014 10:28 am
by Christian Gruner
Please refer to the license-agreement for the details.

2.1. Updates, data collection and improvements.
From time to time Phase One will release updates to the software. For optimal performance you are advised to download and install updates as they are released by Phase One. As part of the ongoing process of improving the software Capture One will be collecting general analytical statistical data of usage. Such data collection is fully anonymous. For further information please refer to our Privacy Policy at

Re: EQATEC Analytics folder?

PostPosted: Mon Dec 08, 2014 12:49 pm
by Horseoncowboy
...after all no surprise but it seems p1 is worse than adobe in this case not giving a choice. and with all this data in your hands you are not able to make c1 work as promissed ? the collected data is not send to phase one but outside europe to a server hosted in texas by telerik the company who owns this analytic software.

Re: EQATEC Analytics folder?

PostPosted: Mon Dec 08, 2014 8:00 pm
by dasle
....then I will recommend you guys to enable the feature that will prevent having your information sent, take the C1 icon and drop it to the trash bin. So everybody is happy.
Am I afraid of the information that is collected?, not really. You have to live with that.
If P1 is worse than x or y company?, I don't think so, in Europe the protection to the privacy is more wider than in the US; therefore, I do not believe P1 will infringe the European rules.

Re: EQATEC Analytics folder?

PostPosted: Tue Dec 09, 2014 10:20 pm
by Laurent DUBIN
I try to remove the framework : EQATECAnalyticsMonitorMacOS.framework
in the ressource folder of the package of C1 and...
C1 refuses to open !!

Re: EQATEC Analytics folder?

PostPosted: Sat Dec 13, 2014 1:56 am
by BeO
Hi dasle,

Once data resides on the US territory, US law applies. And, every company in the US has to follow the respective laws. I mean that is somehow natural and acceptable, isn't it?
Do I favor the European data protection laws over the US laws? Definitely. Do I want that data stored in Europe, from anyone in the world, even from US individuals or companies, falls under European law? Yep. Are US citizens actually protected equally as EU or Swiss citizens outside the US? No I don't think so, e.g. if I remember right there was a bilateral agreement between the US and your home country Switzerland established recently / in the past few years, regarding informing US authorities about Swiss account information of US citizens. Not sure about the EU / US agreements.

Probably the agreements between Eqatec and their clients (e.g. Phase One) covers the rights & duties Eqatec has regarding your data, particulalry regarding the commercial usage, but no agreement can work around the US law, paricularly the access of the US authorities/agencies to the data.

Bottom line, if someone cares about his data privacy he should not rely too much on apparently obvious assumptions.


Re: EQATEC Analytics folder?

PostPosted: Sat Dec 13, 2014 4:52 am
by SFA
BeO wrote:
Bottom line, if someone cares about his data privacy he should not rely too much on apparently obvious assumptions.


I would recommend not using the internet at all.

Certainly never use a mobile phone.


Re: EQATEC Analytics folder?

PostPosted: Sat Dec 13, 2014 1:43 pm
by BeO
Black & White approach? Yes, possible. Not my way.

Distigushing the greys? Works better for me. e.g. Write SMSs? yes. Use "What's app"? Certainly not.

Gaining some media competence gets more and more important, imho.

But I guess I was getting off-topic a little bit with my posts... :?

Re: EQATEC Analytics folder?

PostPosted: Sat Dec 13, 2014 2:48 pm
by SFA
I think it is safest to assume that all applications made available on a commercial basis, even if seemingly "free", are connecting back to some form of analytical data capture and storage for usage patterns as well as technical performance purposes.

That's not to say that all packages are being monitored in that way - but it would be safest to assume they are if one is worried by such things.

When the much vaunted "Internet of Things" becomes commonplace - which is likely to be quite soon if at all - I doubt we will have the time or inclination (or access options?) to manage some aspects of what they do.

Assuming any data captured is indeed satisfactorily anonymised I can't see the problem really. Anything more personally identifying, like emails and "Chats", probably need more care.

Re: EQATEC Analytics folder?

PostPosted: Sat Dec 13, 2014 3:00 pm
by Keith Reeder
I'm a legal professional, specialising in UK and European Data Protection and privacy law. I work for one of the biggest holders and users of personal data in the UK, and probably the world - the UK Department for Work and Pensions.

These credentials allow me to say the following:

This thread is a complete and utter non-issue.

The data being collected are anonymous data: this is explicitly stated in the user agreement (and given how easy it would be to "sniff" the content of these packets, it's safe to assume that it is), meaning - and I can't emphasise this strongly enough - there is no privacy issue here.

There is no UK or European privacy law that has a single word to say about the sharing of anonymised (= non personal) data, so this characterisation of what is being shared as "(y)our data" is utterly unfounded and - in law - just plain wrong.

Re: EQATEC Analytics folder?

PostPosted: Thu Dec 18, 2014 11:15 pm
by BeO
Nobody said P1 or Telerik uses data unlawful; so, probably not needed but it is good that a professional assessment (yours) confirms this. If there were any doubts about it you'll probably see users run away massively.

Many if not most users do not care about sharing anonymous or even personalized data; but many do. So, in the own interest of Phase One, maintaining a trustful relationship, it would not hurt letting the user decide whether or not he wants to share any data with them or even third parties (e.g. Telerik).

It is indeed a pity that there is no law regulating the usage of anonymous data, you highlighted a weak point imo. IT professionals can tell you (if you don't already know by yourself) that one can connect data pieces from different sources from a person even without knowing "personal" data, create a profile and even identify the person, if there is only one weakness regarding anonymity in the pool of the gathered data. I know it is unlawful, but it can be done, and what can be done will be done once in a while, otherwise half of the legal professionals in the world would not be needed.

This having said, I share your opinion that there is no privacy issue here, but I promote the idea that it should be the users choice.

Re: EQATEC Analytics folder?

PostPosted: Fri Dec 19, 2014 1:11 am
by SFA
In my opinion the bigger danger with Big Data linking is that wrong connections might be made based on poor data in records (and validly held personal information records for individuals can be very inaccurate in many ways) so that someone might be connected to a situation of which they have no knowledge.

However the same thing can happen without computers being involved to any great degree so really the main concern is that the recent huge increases in high speed real time data processing capabilities will encourage people to fish for connections, still get the same mal-connection error rate as before but do so in much larger numbers sucking more and more people into situation where they, metaphorically, have to "prove innocence" or lack of knowledge about something for which nobody has sight of where "the information" originated.

Such situations are nothing new and predate computers by several millennia. One might argue that having access to the information might provide for alternative analysis that breaks connection made and proves the case but whether "authorities" would support such openness remains to be seen. To do so would erode their power base.

The next few years could be quite interesting.


Re: EQATEC Analytics folder?

PostPosted: Fri Dec 19, 2014 12:23 pm
by BeO
Hey Grant, very good points too.

We humans can think and speak.

When we speak, we actually want to share infomation, thouhgts, emotions. But we are in full control who the recipients are, we can recognize the feedback and react accordingly, if we think we have been misunderstood (or not achieved our intention), we control how long this information is stored in its original form (its immediately gone); all is in the context of this very situation.
If the recipients later re-state what we have said, it's second hand information, could be altered or biased, and it is considered as such by anyone else.
Not so with digital information, it is considered 'the truth' as its just a digital copy and deemed unaltered and 'right', and we have no control of it, most often not even know it exists.

And when we think, we don't want to share, it is completely private (although they are already working to change that too... :wink: ), if we look into a book or magazine, or draw a picture, nobody knows what and when. If we instead look at a web site or modify an image, I am sure it is not as private, although it should be, what and when.

Another aspect is, what is legal today, might not be legal tomorrow (or simply not accepted by society). Or it is, or will be, illegal in another country, which one might want to visit in the future. But, information stored about you might be stored for good. Even my home countrys' administration ackknowlegdes this fact by issuing a new passport if you want to visit a country for which you should not have a stamp in your passport from certain other countries. This is basically 'deleting' or hiding old, unwanted information which could be unfavorable for you.

Regardless of laws, I consider any information about me, my thoughts or my habits, whether anonymized or not, as my own private belonging, and I consider information about others as their belonging, and in this respect, there are much more 'privacy issues' as I wish there were.

By writing my thoughts here, be assured I am sharing them deliberately :wink:


Btw, if privacy is a concern for you, you might want to have a look at an alternative search engine e.g. startpage dot com

Re: EQATEC Analytics folder?

PostPosted: Fri Dec 19, 2014 12:49 pm