by Bruce Rohr » Thu Jan 03, 2019 5:09 pm
Ulf,
Thanks for your reply. I started a case with Phase One and they recommended I contact Pro Gear in Chicago. I sent the DF and the Credo back to them and they got the camera and back working again. They suspect that it may have been a bad cable on my side. They also recommended that I try the USB 3 cable rather than the firewire. The camera and back are on their way back to my studio. I will test it out and see if it will work as it did for them. Interestingly and perhaps a low probability is that I recently had the cement floor of my studio painted with a very thick epoxy finish. The floor looks great but I noticed that when I would touch the camera or the camera stand that I would get a small static electricity spark, which would set off my strobe lights via the Pocket Wizard radio syncs. One of my Speedotron power packs needed repair and when I took it to Speedotron the engineer at the company he said the static electricity may be due to the cement floor being now insulated with epoxy, and does not have a good ground and I should check to see that all the equipment has a good grounding wire. Most likely a low possibility and yet right before the back and camera stopped working we had significant problem with one of the strobe packs shorting out, and so I thought that might have been a factor. Of course causation and correlation are often unrelated. I will report back when I test the system.