Lifetime no downtime guarantee/no dealer

Questions, comments and suggestions regarding Phase One IQ4, IQ3, IQ2 and IQ1 series digital camera backs.

Lifetime no downtime guarantee/no dealer

Postby Paqart » Wed Feb 10, 2021 1:50 am

I have a question about the no downtime guarantee for my XF/IQ3-100. I bought it in the Netherlands from Eyes on Media when I lived there. Later, EOM stopped selling Phase One gear and I had to go to Belgium to another dealer for repairs. Since then, I have moved to upstate New York. This is about two hours north of New York City. Do I have to send the camera and back to Digital Transitions in Manhattan for repair under the no downtime guarantee?

The two issues I have at the moment are these:

1) Several bright red, green, and white pixels. Are these dead pixels? They appear in the same location in multiple shots. I had an issue like that with my IQ250 that resulted in a replacement.

2) The grip on my XF feels loose. It probably needs a minor adjustment.
Paqart
 
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Re: Lifetime no downtime guarantee/no dealer

Postby Ulf » Wed Feb 10, 2021 7:25 am

Hi
You can contact Phase One support for assistance.
We can also help you get in contact with a local Phase One partner to arrange for service if needed,
Ulf
Crew
Crew
 
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Location: Copenhagen Denmark

Re: Lifetime no downtime guarantee/no dealer

Postby Paqart » Thu Feb 11, 2021 2:00 pm

Okay, thanks. So first step is to contact support about the (apparently) dead pixels?
Paqart
 
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