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IQ180 Mount Failure

PostPosted: Tue Feb 17, 2015 11:16 pm
by NNN634688261963688605
The mount on my IQ180 failed while on an aerial shoot. The latch system failed and the back fell off the 645DF+body. Now they saying it's somehow my fault and not covered under the warranty. Be very wary buying Phase One. I have had nothing but trouble with this system since I bought it!

Re: IQ180 Mount Failure

PostPosted: Wed Feb 18, 2015 9:14 am
by Ulf
Hi

This sounds extremely strange.
It can only be considered "your fault" if there is impact damage and there is nothing wrong with the latching mechanism.

Now, let not get a head of our self.
Create a support case with us: http://support.phaseone.com
You are welcome to address it to me and remember to include serial number and I will be happy to look in to this for you.