IQ180 Mount Failure

[NNN634688261963688605]

The mount on my IQ180 failed while on an aerial shoot. The latch system failed and the back fell off the 645DF+body. Now they saying it's somehow my fault and not covered under the warranty. Be very wary buying Phase One. I have had nothing but trouble with this system since I bought it!

[Ulf]

Hi

This sounds extremely strange.
It can only be considered "your fault" if there is impact damage and there is nothing wrong with the latching mechanism.

Now, let not get a head of our self.
Create a support case with us: http://support.phaseone.com
You are welcome to address it to me and remember to include serial number and I will be happy to look in to this for you.