IQ180 Mount Failure

Questions, comments and suggestions regarding Phase One IQ4, IQ3, IQ2 and IQ1 series digital camera backs.

IQ180 Mount Failure

Postby NNN634688261963688605 » Tue Feb 17, 2015 11:16 pm

The mount on my IQ180 failed while on an aerial shoot. The latch system failed and the back fell off the 645DF+body. Now they saying it's somehow my fault and not covered under the warranty. Be very wary buying Phase One. I have had nothing but trouble with this system since I bought it!
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Re: IQ180 Mount Failure

Postby Ulf » Wed Feb 18, 2015 9:14 am

Hi

This sounds extremely strange.
It can only be considered "your fault" if there is impact damage and there is nothing wrong with the latching mechanism.

Now, let not get a head of our self.
Create a support case with us: http://support.phaseone.com
You are welcome to address it to me and remember to include serial number and I will be happy to look in to this for you.
Ulf
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