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IQ250 camera connection problem

PostPosted: Tue Dec 02, 2014 12:10 pm
by Rahuldutta
hello gurus :)

my first post here .

iv just upgraded to an IQ250 from my P40+ .

the iq250 connects smooth on a iMac ….but does not connect at all on a macbook laptop or a old mac pro computer .

what ami missing ??

- Rahul Dutta

Re: IQ250 camera connection problem

PostPosted: Tue Dec 02, 2014 12:26 pm
by Drew
Rahuldutta wrote:what ami missing ??

Likely power.
Try turning the "Battery Charging" feature off on the back. If you still have issues, start a support case with some details about the hardware and we'll be happy to help.
You're own test proves the issue is not the back, but the computer, so my immediate guess is that the older machines need a little bump in USB or Firewire power to facilitate the connection. An externally powered USB hub may be the answer here.

Re: IQ250 camera connection problem

PostPosted: Tue Dec 02, 2014 12:53 pm
by Rahuldutta
sorted …thanx :)

Re: IQ250 camera connection problem

PostPosted: Fri Jan 23, 2015 9:03 am
by studiobaccega
How did you solved the problem?