How to add files to an existing catalog?

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How to add files to an existing catalog?

Postby robgo2 » Tue Sep 13, 2011 2:20 am

I have been trying to add new image files to an existing catalog, but EM does not seem to want to do it. I have opened the catalog and selected File > Import Items > From Files/Folders. However, when I choose the images to import, nothing happens. What am I missing?

Thanks,
Rob
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Re: How to add files to an existing catalog?

Postby Drew » Tue Sep 13, 2011 9:41 am

Unsupported file type?
Hard to say. If you'd like to start a support case and provide some examples we'd be happy to have a closer look.
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Re: How to add files to an existing catalog?

Postby robgo2 » Tue Sep 13, 2011 3:36 pm

Drew wrote:Unsupported file type?
Hard to say. If you'd like to start a support case and provide some examples we'd be happy to have a closer look.


Drew,

It's the same file type that is already in the catalog.

Rob
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Re: How to add files to an existing catalog?

Postby rmoorlag » Wed Sep 14, 2011 9:57 pm

You can drop some of the files giving you trouble. We here on the forum could try it in our EM environment.
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Re: How to add files to an existing catalog?

Postby robgo2 » Thu Sep 15, 2011 4:05 am

I think that I found the problem. The files that I wanted to import were already in the catalog, albeit buried in a subfolder that I did not see.

Rob
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