Windows 7 SP1 / Office 2010 doesn't work with EM2

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Windows 7 SP1 / Office 2010 doesn't work with EM2

Postby NNN634413254928056693 » Tue May 24, 2011 10:00 am

Hi Community,

we use in our company Expression Media2 on 4 clients. But the only client which work is the Mac Client. On the other 3 clients we have Win7 SP1 32bit and Office 2010 installed and EM2 crashes everytime I try to open a location with EM2-Files. I saw in the topic above that I have to disable the visual effects, but this doesn't work, too.

Please help me! Or is there an alternative to EM2? EM3? 8)
NNN634413254928056693
 
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Re: Windows 7 SP1 / Office 2010 doesn't work with EM2

Postby NNN634413254928056693 » Tue May 24, 2011 10:03 am

I forgot to tell you, that one of the three clients create a Eventlog. Maybe it will help you:


„Name der fehlerhaften Anwendung: Media.exe, Version: 2.0.2096.0, Zeitstempel: 0x49bab32a
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7b96e
Ausnahmecode: 0xc0150010
Fehleroffset: 0x00083f7e
ID des fehlerhaften Prozesses: 0x64c
Startzeit der fehlerhaften Anwendung: 0x01cc194b3bf86ea7
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Expression\Media 2\Media.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 85bd5fb6-853e-11e0-8cdc-0024e8921b70“
NNN634413254928056693
 
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Re: Windows 7 SP1 / Office 2010 doesn't work with EM2

Postby rmoorlag » Tue May 24, 2011 10:04 pm

Hello NNN634413254928056693 (?),

I think you better log a support call for this.
I'm on Win7 SP1 32bit + Office 2010 + EM2 without any problems.

Roelof
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Re: Windows 7 SP1 / Office 2010 doesn't work with EM2

Postby rmoorlag » Tue May 24, 2011 10:08 pm

Please help me! Or is there an alternative to EM2? EM3?

The successor of EM2 is not called EM3 but MP1 (Media Pro 1), the forum of MP1 is here: http://forum.phaseone.com/En/viewforum.php?f=43
Roelof
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