Curtain shutter does not open any more

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Curtain shutter does not open any more

Postby Michael931 » Sat Jan 01, 2011 1:28 pm

Hello,
since yesterday my curtain shutter does not open any more. I can take a picture and it sounds ok, but at the preview it is only dark. I removed the P40+ back and also the lens, then I saw that the curtain shutter does not open. Also I resetted the whole camera with no success. I'm using the camera since 1,5 months and since this time I already have two "mystic" problems with the system. My confidence into the Phase One system decrease rapidly ...
Can anybody help me with the shutter problem?
Best regards, Michael
Michael931
 
Posts: 52
Joined: Tue Oct 14, 2008 10:09 pm

Re: Curtain shutter does not open any more

Postby Jon » Mon Jan 03, 2011 5:54 pm

Hi Michael,

If you remove the batteries and re-insert them does the shutter now operate properly? I would recommend contacting your dealer or contact us directly in a support case. We have a firmware update (1.2.1) for the DF that should help provided there is not a separate mechanical issue. Firmware updates can be done with the firmware updater via to the V-Grip or it can be handled by your dealer.

Firmware updater: http://www.phaseone.com/en/Downloads/Fi ... dater.aspx
Jon
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Re: Curtain shutter does not open any more

Postby Michael931 » Mon Jan 03, 2011 6:52 pm

Hello Jon,
Thanks for your mail. Today I give it back to my dealer ... I hope that I will get it back soon. Now I have another DF until I get my own back.
Best regards, Michael
Michael931
 
Posts: 52
Joined: Tue Oct 14, 2008 10:09 pm

Re: Curtain shutter does not open any more

Postby Michael931 » Mon Jan 03, 2011 7:58 pm

Hello again,
but at the update page you mentioned there is only the 1.1.4 version listed with the Readme file. Is there also the firmware version 1.2.1 when I start the updater?
Best regards, Michael
Michael931
 
Posts: 52
Joined: Tue Oct 14, 2008 10:09 pm

Re: Curtain shutter does not open any more

Postby Jon » Mon Jan 03, 2011 8:42 pm

The Updater will prompt you to download 1.2.1 via the updater.
Jon
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Crew
 
Posts: 1255
Joined: Fri Jul 06, 2007 6:48 pm
Location: New York, USA

Re: Curtain shutter does not open any more

Postby NN249824UL » Mon Jan 16, 2012 6:09 pm

I had the same problem today and solved it by updating the dig back's firmware... thanks god - because I'm far away from a certified seller )) So keep it in mind
NN249824UL
 
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Joined: Sun Aug 15, 2010 4:23 pm


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