Aptus identification problem

Question regarding:
Phase One H25, H20, H101, H10, H5, LightPhase, PowerPhase FX / FX +, PowerPhase, PhotoPhase and StudioKit.
Leaf Aptus-II, Aptus S, Aptus, Valeo, C-Most, Cantare, Volare and DCB.

Aptus identification problem

Postby NN635151185844362960UL » Wed Sep 03, 2014 5:00 pm

Hi guys,

I'm sorry if this is posted in the wrong section and also if its an incredibly dumb question but here goes:

I bought a back which i believed to be an aptus 22 however when tethered to cpature one and photoshop it recognises it as a 17. I was wondering if this could be an issue with the way the camera is recognised by different software programs or if I've simply bought something thats been mislabeled.

Thanks

A
NN635151185844362960UL
 
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Re: Aptus identification problem

Postby Drew » Wed Sep 03, 2014 5:08 pm

Create a support case, provide a RAW file and provide us the serial number.
Drew
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