by NN635330951227740659UL » Mon May 25, 2020 1:12 pm
It is very simple : since version 1903, capture one is no more able to communicate, throught capture one, with his firewire back.
The back are however still recognized by windows 10 version 1903 and 1909 .... they still appears as working tools in the list of the available peripheral devices , eg under IEEE 1394 and under pictures taking devices.
The way C1 communicate with the backs is no more supported by windows 10 ... and C1 is no more able to send information to the back, nore to receive the picture from the same back...
The only way to continue to use your Phase One firewire backs is to re-install the last version compatible with C1 ... version 1709, 1803 or 1809.
You will need a second computer only for acquiring the pictures from your phase one back.
Once reinstalled, your also have to block the automatic upgrading of win 10 done by microsoft.
You have to type, in the command bar, "services.msc" <enter> ...
you will see a list of all microsoft available services which runs on your computer
go to the "windows update" service
change the option for "Windows Update" to "manual" or "desativated"
If you forgot to block the automatic update ... your version 1809 will automaticaly been upgraded, one day or another, by v1909.
Make a copy of the hard disk on another hard disk (with a clone software or best with a separate cloning tools made for such purpose) and keep this disk safe ... so if the original would bee upgraded ... you can react in reinstalling the cloned hard disk.