p45+ tethering issue

[Djordje Zivaljevic]

Dear,

First of all, this is my first post/topic on this forum.

I've been tethering my p45+ to Mac book pro, without any issue few months ago. Then it stopped working. I thought maybe it's because of faulty cable and I bought a new cable from Tethered tools, tried on several Mac's and Mac Pro but issue is the same. Capture one (7 , doesn't recognize camera at all.
On digital back, firewire icon is just blinking and that's all. Obviously it's some connection problem.

Did anyone had similar issue?


Thank you for your time and patience,

Djordje Zivaljevic
Montenegro, Europe,
http://www.djordjezivaljevic.com

[Ulf]

Hi

Do the following:

First of all go to:
Menu ->Configuration -> Restore Defaults ->Restore Defaults
Then
Menu ->Configuration ->Power Source ->Battery

Make sure you have a fully charged battery in the back and try again.

[Djordje Zivaljevic]

Dear,

I have tried both, but still everything is the same. Have switched beetween few mac book pro's , cables, Capture One versions..same thing.

Maybe something happened to the FireWire port of digital back ?

Unfortunately, that's the reason why I am not using medium format for almost year .

[NNN637381064387244173]

I have the exact same problem. Funny thing is that with my P30 back, everything works fine, but with the P45+ all what happens is the flashing og the firewire symbol and i looks like the the back can be powered by firewire if i want. When looking in firewire under apple menu for devices, its not recogniced as Phas One, but just a device.

[Ulf]

Hi
Contact Phase One support so we can assist you in troubleshooting
Http://support.phaseone.com

[NNN637381064387244173]

well i did, and got no response. Filled out the form and havent heard anything yet.

[Ulf]

Hi

You contacted us (Note this is Central European time):
25-10-2020 14:13:12
We replied:
25-10-2020 20:26:03

So we responded to you 1h and 13min later.

Check your junk mail for notification email.
it is sent from "noreply@phaseone.com"

[NNN637444429429044034]

On digital back, firewire icon is just blinking and that's all. Obviously it's some connection problem.