Help Needed - CO6.4.2 - OSX 10.5.8 - Crash Report Included.

Questions, comments and suggestions regarding Capture One 6.x, 5.x and 4.x for Mac and Windows

Help Needed - CO6.4.2 - OSX 10.5.8 - Crash Report Included.

Postby KylePetrozza » Wed Dec 05, 2012 11:25 pm

Having issues with a photographer's computer and capture one setup.

MacBook Pro OSX 10.5.8 running CO 6.4.2

Capture one was erased along with cache files and pref files and then reinstalled. When opening the application the system prompts for system password: "Capture One requires that you type your password". Clicking OK or cancel opens CO6. When a new session is created or an existing session opened, CO6 again requires password three times. Clicking OK or cancel opens the program at which time it freezes.

Problem report and crash report were too many characters to add here. click link to download text file from WeTransfer.com: https://www.wetransfer.com/dl/lLFT8xoX/ ... 5416c71eee

Many thanks.
KylePetrozza
 
Posts: 16
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Re: Help Needed - CO6.4.2 - OSX 10.5.8 - Crash Report Included.

Postby Drew » Thu Dec 06, 2012 8:41 am

hmmm...
None of that really sounds like a software issue but a result of something else.

I'd suggest you uninstall all versions as per the uninstall instructions and ensure your on an Admin Account. Beyond that just repair permissions of the disk/user and if the issue keeps occurring create a new user admin account and start with a new install.

Uninstall;
http://www.phaseone.com/Search/Article. ... nguageid=1
Kind Regards,
Drew
Phase One
Drew
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Re: Help Needed - CO6.4.2 - OSX 10.5.8 - Crash Report Included.

Postby KylePetrozza » Thu Dec 06, 2012 3:41 pm

Thanks. It's most definitely an OS issue. Was inquiring here just in case someone has experienced it prior.
-K
KylePetrozza
 
Posts: 16
Joined: Mon Nov 22, 2010 5:13 pm


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