Cannot preview raw images in Phase One DB 3.6

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

Cannot preview raw images in Phase One DB 3.6

Postby Jeremy10 » Wed Dec 10, 2008 10:51 am

I took more then 1000 images with a rollei camera, only 768 images opens in phase one. The camera is in an aircraft so I’m developing the raw images on a different machine.
I notice the modified date differs from images 768 and 769. Should this make a difference? I did try to manually change the modified/created/accessed dates of the file but it does not open in phase one 3.6DB.
What could be the problem?
Jeremy10
 
Posts: 3
Joined: Wed Dec 10, 2008 11:16 am

Re: Cannot preview raw images in Phase One DB 3.6

Postby Paul_Steunebrink » Wed Dec 10, 2008 11:42 am

CO 3.6 DB is rather outdated, to say the least. I would strongly advise to go to the latest (3.7.8) release first.
And: which data back are you using?
User avatar
Paul_Steunebrink
Certified Professional
Certified Professional
 
Posts: 9550
Joined: Tue Feb 06, 2007 8:49 pm
Location: The Netherlands

Re: Cannot preview raw images in Phase One DB 3.6

Postby Jeremy10 » Wed Dec 10, 2008 12:02 pm

This is what i found out regarding our camera:
AIC - modular-LS 9H20) & Super Angulon 2,8/50 mm metric

I did download version 3.7.8. Tried to load the images.In the bottom left it briefly shows all the images total but only opens till 768.
Jeremy10
 
Posts: 3
Joined: Wed Dec 10, 2008 11:16 am

Re: Cannot preview raw images in Phase One DB 3.6

Postby Paul_Steunebrink » Wed Dec 10, 2008 1:26 pm

I assume you tried to open the files after number 769 in a separate folder as well.

Images seems to come from a Phase One H20 camera back. Best to open a support case (http://support.phaseone.com/) and upload both files (one that you can, one that you cannot open) to Phase One. Login with the same name as the forum.
You can also contact the dealer of the camera back, whatever is easier.
User avatar
Paul_Steunebrink
Certified Professional
Certified Professional
 
Posts: 9550
Joined: Tue Feb 06, 2007 8:49 pm
Location: The Netherlands

Re: Cannot preview raw images in Phase One DB 3.6

Postby Ulf » Thu Dec 11, 2008 12:54 pm

This is a specific Rollei Metric arial photography solution.

Please contact Rollei metric, they are your primary support.
Secondary you can contact us at Phase One.
Ulf
Crew
Crew
 
Posts: 3447
Joined: Wed Oct 06, 2004 1:52 pm
Location: Copenhagen Denmark


Return to Capture One 3.x Software



Who is online

Users browsing this forum: No registered users and 2 guests