Capture 3.7.8 crashing at start up

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

Capture 3.7.8 crashing at start up

Postby roger141 » Wed Oct 15, 2008 6:03 am

I have been successfully using this software. Suddenly it started crashing at startup.

Error : ' The application Capture One Pro quit unexpectedly.

Its strange - I have uninstallled the program. Gt rid of all the plist files from library, color profiles etc Still no luck.

Think I may have been loading/saving a color profile at the time of the original crash. Since then I cannot launch the program at all.


This is the report it makes :

Date/Time: 2008-10-15 16:58:53.125 +1100
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: Capture One PRO
Path: /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/MacOS/Capture One PRO
Parent: WindowServer [88]

Version: Capture One PRO 3.7.8 (3207)

PID: 27984
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x000000fe

Thread 0 Crashed:
0 ...framework.POImageProcessing 0xc4036814 RandGetInt + 21688
1 ...framework.POImageProcessing 0xc4036360 RandGetInt + 20484
2 ...framework.POImageProcessing 0xc4109170 CGenericSensorCanonEOS::GetGain(SFinalTransformation*, CCalibrator*) const + 9120
3 ...framework.POImageProcessing 0xc410a910 CGenericSensorCanonEOS::GetGain(SFinalTransformation*, CCalibrator*) const + 15168
4 ....application.captureonedslr 0x000c6620 -[Styles addStylesFromFolder:toDictionary:predefined:] + 308 (Styles.m:204)
5 ....application.captureonedslr 0x000c6760 -[Styles reloadStyles] + 200 (Styles.m:223)
6 ....application.captureonedslr 0x000c5cd8 -[Styles init] + 304 (Styles.m:56)
7 ....application.captureonedslr 0x000c5b88 +[Styles sharedInstance] + 48 (Styles.m:30)
8 ....application.captureonedslr 0x000c6e68 -[StylesController init] + 76 (StylesController.m:68)
9 com.apple.AppKit 0x937af2ac -[NSCustomObject nibInstantiate] + 260
10 com.apple.AppKit 0x93799cb4 -[NSIBObjectData instantiateObject:] + 188
11 com.apple.AppKit 0x93799880 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 144
12 com.apple.AppKit 0x93785d7c loadNib + 240
13 com.apple.AppKit 0x937857d4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
14 com.apple.AppKit 0x937dcca4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
15 com.apple.AppKit 0x9386cb68 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
16 com.apple.AppKit 0x9386c908 NSApplicationMain + 344
17 ....application.captureonedslr 0x000093f4 _start + 760
18 ....application.captureonedslr 0x000090f8 start + 48

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000c4036814 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24004444 xer: 0x0000000000000007 lr: 0x00000000c4036810 ctr: 0x0000000090a400e0
r0: 0x00000000c4036810 r1: 0x00000000bffff0e0 r2: 0x00000000013dc060 r3: 0x00000000000000ff
r4: 0x0000000090a888bc r5: 0x0000000000000012 r6: 0x00000000000000ff r7: 0x0000000000000004
r8: 0x0000000000000006 r9: 0x00000000013dc060 r10: 0x0000000001401b5c r11: 0x0000000000000000
r12: 0x0000000090a400e0 r13: 0x0000000000000000 r14: 0x0000000001385c40 r15: 0x000000000011a094
r16: 0x0000000000116854 r17: 0x000000000011a090 r18: 0x000000000011713c r19: 0x0000000000119e88
r20: 0x000000000011a5cc r21: 0x00000000013dc0e0 r22: 0x00000000c4348f84 r23: 0x00000000c4348f84
r24: 0x0000000000000001 r25: 0x0000000000000004 r26: 0x0000000000000000 r27: 0x0000000000000012
r28: 0x0000000000000004 r29: 0x000000000000000e r30: 0x00000000000000ff r31: 0x00000000c40364b0

Binary Images Description:
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0x94fdf000 - 0x9500cfff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
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0x95066000 - 0x95083fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
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0xc1000000 - 0xc104cfff com.phaseone.Frameworks.POAppKit POAppKit version 1.0.0d1 () /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/Frameworks/POAppKit.framework/Versions/A/POAppKit
0xc2000000 - 0xc2004fff com.phaseone.frameworks.POService POService version #VERSION_NUMBER# (v#BUILD_NUMBER#) () /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/Frameworks/POService.framework/Versions/A/POService
0xc3000000 - 0xc3005fff com.phaseone.frameworks.POCamera PhaseOneCamera version 0.0.1d1 () /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/Frameworks/POCamera.framework/Versions/A/POCamera
0xc4000000 - 0xc4235fff com.phaseone.framework.POImageProcessing POImageProcessing #VERSION_NUMBER# () /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/Frameworks/POImageProcessing.framework/Versions/A/POImageProcessing
0xebf80000 - 0xebf81fff dk.infinite-loop.crashreporter.framework 1.2 (46) /Applications/Capture One PRO 3.7/Capture One PRO.app/Contents/Frameworks/ILCrashReporter.framework/Versions/A/ILCrashReporter

Model: PowerBook5,8, BootROM 4.9.6f0, 1 processors, PowerPC G4 (1.5), 1.67 GHz, 2 GB
Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 128 MB
Memory Module: SODIMM0/J20STANDARD, 1 GB, DDR2 SDRAM, PC2-4200S-444
Memory Module: SODIMM1/J23REVERSED, 1 GB, DDR2 SDRAM, PC2-4200S-444
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci106b,4318, sppci_othernetwork, SLOT-A
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
PCI Card: usb, usb, USB20
PCI Card: usb, usb, USB20
PCI Card: usb, ehci, USB20
Parallel ATA Device: ST9808211A, 74.53 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: USB2.0 Hub, Up to 480 Mb/sec, 500 mA
USB Device: PS/2+USB Mouse, Up to 1.5 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
FireWire Device: Big Disk Extreme+ (button), LaCie, Up to 800 Mb/sec
roger141
 
Posts: 3
Joined: Wed Oct 15, 2008 6:09 am

Re: Capture 3.7.8 crashing at start up

Postby Jon » Wed Oct 15, 2008 8:52 am

Hi Roger,

Looks like an error caused by processing images. Delete the batch queue ad the problem should go away. Follow step 2 of this KB article: http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
Kind Regards,
Jon Gilbert
Phase One
Jon
Crew
Crew
 
Posts: 1235
Joined: Fri Jul 06, 2007 6:48 pm
Location: New York, USA


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