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Win 3.7.8 white balance problem

PostPosted: Tue May 13, 2008 6:28 pm
by Charles1
Long time C1 user here.
Windows XP SP2.
Have had 3.7.8 installed since available.
With either the Canon 20D or 40D, in the white balance dropdown menu,
every choice except Tungsten and Flourescent give me 800K,while the Tone varies;

Auto: 800K;T7
Daylight: 800K;T3

And the image reflects what would be expected at these readings-very cold
blue green tint. This happens wheter the image was shot in broad daylight or indoors, with or without flash. Using the C1 generic camera profiles.

I use a graycard and do a custom WB 99% of the time, but there are times when the correct implementation of this feature would come in handy.
I have not noticed this behaviour with prior versions. Is this a known 3.7.8 problem?

PostPosted: Tue May 27, 2008 8:06 pm
by Charles1
Would it not be common courtesy for a moderator to make some sort of comment?

PostPosted: Wed May 28, 2008 6:32 pm
by Ulf
This is a user to user forum.

It is true that we from time to time make posts but nothing that can be expected, here of the name user to user.

If you would like answer from Phase One tech support staff then please go to and click on contact support. We will happy to assist you in what ever questions you might have. :idea:

PostPosted: Wed May 28, 2008 8:47 pm
by Charles1
Please forgive my ignorance. I have contacted support.

PostPosted: Wed May 28, 2008 10:15 pm
by Ulf
I am sure you will have a speedy answer to your question :D

(I just read back my answer to you and I maybe came across a bit to \"direct\", for this I do apologize)