Leopard 10.5.2

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

Leopard 10.5.2

Postby derek1 » Tue Feb 12, 2008 11:55 am

If you shoot tethered with Canon 1ds mk2 do not update to this OS it will break the connection that we just got back with capture one pro 3.7.8.

Just tried it on my 8 core 2.8ghz mac will leave my laptop on 10.5.1


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Postby Paul_Steunebrink » Tue Feb 12, 2008 2:15 pm

Thanks for the warning. Did you perhaps create a support case to inform PO?
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10.5.2

Postby derek1 » Tue Feb 12, 2008 2:34 pm

Yes I did but they said its all OK when they tested it.
Maybe its because of the Intel Processor but not going to risk it on my G4 laptop.

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Postby Stephen11 » Tue Feb 12, 2008 3:15 pm

Too late for me, I started to upgrade this morning and found that the 1DS mk2 would not connect whilst the P45+ does, on my powerbook pro, same on my G5 tower and then upgraded to Leopard on my G4 powerbook and left it at 10.5.1 and the Canon connects without problem.

So it must be a 10.5.2 problem. I will leave one mac on Tiger for now as a safety net.
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10.5.2

Postby derek1 » Tue Feb 12, 2008 3:44 pm

Steve its the same for me, Apple have worked on the firewire connection so I think it will have to be a Phase One fix, may as well wait for 4 pro in the spring.
I'll leave my laptop on 10.5.1 as it works great and at least its Leopard.

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Postby pmirror » Wed Feb 13, 2008 2:09 am

Thanks for info.
I'm still with Tiger now. Not sure about Leopard.
But guess 10.5.1 is stable for C1pro 3.7.8?
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Postby Derek2 » Wed Feb 13, 2008 9:22 pm

I upgraded to 10.5.2 before I saw this post.
Luckily I was able to do a full system restore with Time Machine.

Do we have any response from Phase One?
What should we expect?
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Postby David5 » Wed Feb 13, 2008 10:55 pm

I am using Leopard 10.5.2 on both my G5(ppc) and MacBook Pro (intel) with C1pro 3.7.8. It has been shooting tethered on both with both the Canon 5D and P45+. No Problems, I don not have a MKII to try though.
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Postby Jon » Wed Feb 13, 2008 11:29 pm

Hello,

We are looking into this matter. Personally I have 10.5.2 on my macbook pro and everything seems to tethers fine, so perhaps there is some other issue at hand? Best way to help us find out why a few users are experiencing problems yet most others appear not to be is to create a support case and provide us with all the details including system profiler files. So far I can only find one support case reporting the issue.
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10.5.2

Postby tcphoto » Thu Feb 14, 2008 2:43 am

If only I read this post a few hours earlier. I updated to the 10.5.2 and my 1Ds2 will not tether via Capture One or DPP.
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Postby James9 » Thu Feb 14, 2008 4:59 pm

I have a 2 x 3 GHz quad- core Intel Xeon mac pro.

10.5.2 wipes out capture one's ability to connect to a canon 1ds mkII. This is not an isolated incident, the studio I work for has 10 identical machines. The only two that no longer connect are the intel mac pro's that have been upgraded to 10.5.2

The camera is recognized by the computer. Image capture sees the camera and will allow you to download images that are on the card but forget about C1 pro.

The error message the software gives is:
Connection failed
Error: 02000002

Does anyone know if there is a way to uninstall the 10.5.2 update or at least disable the new camera features?
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Postby James9 » Thu Feb 14, 2008 5:06 pm

If you open the activity monitor in your utilities folder you can quite the image capture process and the camera will connect in C1pro.
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Postby James9 » Thu Feb 14, 2008 5:13 pm

Correction, don't force quit the image capture its the camera8 process you need to force quit.
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Postby Jon » Thu Feb 14, 2008 5:47 pm

JB,

Good insight! I tested my system with Image Capture Running and I received the connection Error: 02000002.

What you can do is set Image Capture Prefs to \"No Application\" in the \"When Camera is connected, open\" option. Then close image capture and reconnect he camera.

I have had this disabled for some time so perhaps that is the root problem here? We will of course continue to investigate should this not be the solution for everyone.
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Postby Stephen11 » Thu Feb 14, 2008 5:54 pm

jbphoto88 wrote:I have a 2 x 3 GHz quad- core Intel Xeon mac pro.



The error message the software gives is:
Connection failed
Error: 02000002

Does anyone know if there is a way to uninstall the 10.5.2 update or at least disable the new camera features?


I'm using C1 Pro 3.7.8 on 10.5.2 with a G5 2.7 , powerbook 1.5 and a macbook pro 2.3 and my 1ds mk2 has the same error message as you, the P45+ works like a dream. I will as John mentions "create a support case" as soon as I work out how to...

I'm not totally sure that reverting back to 10.5.1 is an answer, these updates are usually for good reason. Although I was advised to undertake an erase and install, so wouldn't loose too much sleep starting over again.
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