stall on image selection

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

stall on image selection

Postby maloshd » Mon Feb 04, 2008 9:06 pm

I've just updated to 3.7.8 and find that the program is fine until I select an image to preview, at which point the program stalls and I must force quit. I am fully able to make new folders, import images, view thumbnails but cannot select an image to preview. A problem like this has not occured in the past (3.7.5 and 3.7.7 worked well). I have uninstalled as per Phase One guidelines and re-installed 3.7.8. I am working on an older machine (powerbook g4, tiger 10.4.11) but as I said it was working perfectly before I updated the software. Any suggestions as to what the problem might be?

Thanks,
David
maloshd
 
Posts: 1
Joined: Mon Feb 04, 2008 8:55 pm
Location: NYC

Postby JRA » Mon Feb 04, 2008 11:07 pm

Hi-
I am wondering if you have corrupted image in the session you loaded?
Also have the RAW images been touched in another image software or is something else opened ?
do a clean uninstall according to my directions: http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
After the new install try bring only new captures and see if you still have the problem. If you still have a problem: create a support case, give us specs on your system and a RAW file.
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

Kind regards-
JRA
Phase One Support
JRA
 


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