Customer Experience Survey

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

Customer Experience Survey

Postby Brianjonesphoto » Wed Jan 30, 2008 9:53 pm

Did anyone else get a email regarding a survey? I got around noon. Looks like Phase One is trying to figure out how unhappy their customers are.

I like c1pro a lot, but we need some support. We need updates in a timely manor. I would also like to see some sort of tech support over the phone. If you are on set and have a weird issue come up there is no way to get support from Phase1 quickly. Sure the email support works 98% of the time, but there's been a case where I tried calling since I didn't have a back the told me create a ticket on the site.

That about sums up what I but in the survey.
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Postby James 7 » Sun Feb 03, 2008 9:07 pm

Assuming you have a Phase one dealer, ask them: They are your front line and first point of call.

Its what we are for. :D
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James 7
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