Leopard Compatibility Issues

Questions and comments regarding Capture One PRO/DB/LE for Mac and Windows

Postby GuitarAdoptions » Tue Nov 27, 2007 1:28 am

Bump
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Postby GuitarAdoptions » Wed Nov 28, 2007 1:53 am

GuitarAdoptions wrote:Bump


Am I in the wrong section to hope for a Phase One response?
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Postby Keith Carpenter » Wed Nov 28, 2007 6:06 pm

Yes, User Forum is wrong place.
Here you will get answers and responses from other Users and occasionally from Phase One Staff.

It is best to contact Phase One Tech Support directly by creating a Support Case. System is monitored 18+ hours / day / M-F and a Case will not be closed until resolved:

http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

1 Answer here...
Windows Develops folder = Mac Process Folder

This is one of 3 default folders created for every Session.
Capture
Process
Trash


Regards,
K C
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Postby GuitarAdoptions » Thu Nov 29, 2007 2:05 pm

Ok, can someone at lease tell me how to get a \"Develops\" folder where I will find my processed .tiffs?
I do not have that now on my Mac. No Tiffs at all now after I process!
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Postby Jon » Thu Nov 29, 2007 3:46 pm

You will find all the answers to your questions in our knowlegebase: http://support.phaseone.com You can search for articles on everything from how to use different elements of Capture one, to compatibility, to troubleshooting.

When you create a session in C1 Mac a \"Processed\" (develops on PC) folder is created. You may use the default one or create a new one by choosing a folder and select \"set as process folder\" from the file menu. All processed files wile develop in your Processed folder or in a sub-folder there within depending on you process settings.
Last edited by Jon on Thu Nov 29, 2007 3:51 pm, edited 1 time in total.
Kind Regards,
Jon Gilbert
Phase One
Jon
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Postby GuitarAdoptions » Thu Nov 29, 2007 3:48 pm

Your link is not working.

Also, on the MAC, I am getting NO processed folder!
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Postby Jon » Thu Nov 29, 2007 3:52 pm

link fixed
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Postby GuitarAdoptions » Sat Dec 01, 2007 12:37 am

Made the switch to Lightroom, and could not be happier.
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Postby toby1 » Sat Dec 01, 2007 1:15 am

yeah weve had to switch to lightroom to process all our files as well leopard just randomly corrupts images

no one from phase has actually replied to this bug so a fix would be nice or any suggestion before i go and replace my entire office with lightroom
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Get it FIXED PLEASE

Postby ricagu » Sun Dec 02, 2007 2:08 am

Phase One.

All new machines that come from Apple come preinstalled with LEOPARD.

YOU NEED TO RELEASE A FIX ASAP PLEASE. THIS IS NOT ACCEPTABLE FOR LEOPARD TO BE OUT THIS LONG AND PHASE NOT TO HAVE A REPAIR FOR C1 PRO.

THIS BETTER BE FIXED WITHIN TH 3.7.X RELEASE AND NOT MAKE US WAIT TIL 4. BECAUSE I WILL MOST LIKELY NOT BE USING 4 AND STATING WITH 3.7.X
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The inevitable is happening

Postby dennysb » Mon Dec 10, 2007 10:36 pm

Well,

As a Loyal customer, I have been resisting switching from C1 to any other RAW converter program.

But after Leopard came I felt a lack of clarity and forthcoming which forced me to look at other options.

I am now a Lightroom user and probably will stay this way.

I am sincerely disappointed but, this is business and I have to get things done.
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Update for Leopard

Postby Erich Saide » Tue Dec 11, 2007 12:54 am

it has been a month now what is going on with the update for Capture one pro and Leopard
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Postby dariohonda » Tue Dec 11, 2007 10:42 am

As stated previously, I'm using C1 3.7.7 with Leopard shooting tethered with a H20 back.

I'm noticing a new problem: some of the raw files are processing with large, horizontal dropouts (black bands). Oddly, when those files process with the dropouts, a second tiff file from the same raw file is processed automatically. I end up with one damaged file and one complete file.


i've the same problem with a p25 back and also with Canon 5D and Canon 1Ds Mark III.

the raw from 5d is ok but not with 1Ds.
both give problems with camera connection.
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Postby jem1 » Wed Jan 09, 2008 11:05 am

We're still waiting. Could you give us any indication of time? If you realistically don't think a fix will be out for months then it would be enormously helpful to me, as I could find a more permanent temporary solution other than Finder.
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reliability

Postby NN147319 » Sat Jan 19, 2008 10:02 pm

Hi, I own the P45+ and use it for primarily cosmetic campaigns and related advertising. Recently my computer went down so I purchased the MacPro 3.2ghz w/Leopard.

Question: next week I'm shooting a 6 figure (usd) campaign. Being that I'm responsible for the images...can I trust using a \"work around\" for this project.

Am I expected to buy Capture One 4? After spending some $40,000.00 on this back already, I would expect Phase One to give us something that works, at least until 3.7.8 is ready.

Will Phase One be responsible if images are corrupted while shooting with a \"work around?\"

Kind Regards

Michael
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