The promotional code you entered does not exist.

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO For Sony / Fujifilm, Capture One for Phase One and Capture One Express For Sony / For Fujifilm 20.x for Mac

The promotional code you entered does not exist.

Postby r_olding » Thu Dec 05, 2019 12:40 pm

Perhaps I'm missing something. When I enter the promotional code into the "Coupon Code" box of the check out/purchase pop up, I get a warning that says "The promotional code you entered does not exist." The price doesn't change to $0.00

The code is the one that begins with "C1PRO20"

This is the code I received when I very recently took advantage of the free upgrade to Capture One 20 by purchasing a perpetual single user version of Capture One 12 within the promotional time frame. It shows up in my Fastspring Invoice along with the actual working license for Capture One 12.

I did submit a ticket to Phase One, and I'm open to suggestions from the group.
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Re: The promotional code you entered does not exist.

Postby Emile » Thu Dec 05, 2019 12:51 pm

Are you trying to upgrade your current v12 license or are you trying to buy a completely new v20 license? I’d imagine you’d have to upgrade. It’s the only thing I can think of.
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Re: The promotional code you entered does not exist.

Postby Joszef_A » Thu Dec 05, 2019 1:29 pm

I'm having a similar problem and have had no useful help from phase one - When I enter my upgrade code into the coupon box and hit apply, nothing happens at all - no change in price or anything. Mine also begins with the C120PRO - has anyone else had similar problems?
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Re: The promotional code you entered does not exist.

Postby NN635848372737235931UL » Thu Dec 05, 2019 6:13 pm

Yep I'm having exactly the same problem.
No response from support after multiple requests!
Good to know I'm not alone.......
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Re: The promotional code you entered does not exist.

Postby r_olding » Thu Dec 05, 2019 6:44 pm

Emile wrote:Are you trying to upgrade your current v12 license or are you trying to buy a completely new v20 license? I’d imagine you’d have to upgrade. It’s the only thing I can think of.


I've tried it both ways and I experience the same issue.
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Re: The promotional code you entered does not exist.

Postby Emile » Thu Dec 05, 2019 8:41 pm

r_olding wrote:
Emile wrote:Are you trying to upgrade your current v12 license or are you trying to buy a completely new v20 license? I’d imagine you’d have to upgrade. It’s the only thing I can think of.


I've tried it both ways and I experience the same issue.


And you’ve already tried the v12 license key in v20 too?

Sorry I can’t give you anything concrete!
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Re: The promotional code you entered does not exist.

Postby r_olding » Thu Dec 05, 2019 9:15 pm

Emile wrote:And you’ve already tried the v12 license key in v20 too?

Sorry I can’t give you anything concrete!


Yep, tried that too! Just as we'd expect, entering my v12 license in v20 informed me that I needed to upgrade my license.
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Re: The promotional code you entered does not exist.

Postby Pat83 » Thu Dec 05, 2019 11:55 pm

I'm having exactly the same problem.
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Re: The promotional code you entered does not exist.

Postby ebnozn » Thu Dec 05, 2019 11:55 pm

Same happening to me. I recently (Cyber Monday in fact) purchased Capture One 12 and got the coupon code for free C20. Went through the activation process for v12, then tried to upgrade and enter the coupon code and got same "The promotional code you entered does not exist" error.
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Re: The promotional code you entered does not exist.

Postby Macro » Fri Dec 06, 2019 8:13 am

Same exact problem here.

"The promotional code you entered does not exist."

Sent a message to FastSpring yesterday - so far... crickets.
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Re: The promotional code you entered does not exist.

Postby NNN636388510800428377 » Fri Dec 06, 2019 11:55 am

A mi también me sucede exactamente lo mismo. Ya he intercambiado 5 e-mails con el servicio de soporte y no me dan ninguna respuesta que solucione mi problema por más que les envío capturas de pantalla que les explica el problema claramente. Les compré la licencia de Capture One 20 a ciegas, sin saber nada del nuevo producto y estoy empezando a arrepentirme. El precio de salida actual es casi igual al que yo pagué por adelantado y se supone que el adelantado había una rebaja del 20%, además los compran ahora pueden probar el producto gratis y lo lo compré sólo por confianza. Hasta ahora estaba muy contento con este producto pero empiezo a dudar de si he hecho bien confiando tan a ciegas enla compañía Capture One. Estoy muy enfadado por todo.
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Re: The promotional code you entered does not exist.

Postby NN637109458091526630UL » Fri Dec 06, 2019 4:06 pm

New Capture One Pro user so just my second post...purchase and activation fixed.

Bought v12 perpetual license on Dec 2, activated and everything fine. When v20 released shortly after, I could not purchase for no charge nor activate. Would follow all instructions here and on FAQs, copy coupon code/license key into box, but could not upgrade, instead only received an error message that says, "The promotional code you entered does not exist" even though I qualified for a free upgrade.

Wanted to let those of you as frustrated as I was that my problem has just been solved by Capture One support (ordersupport@captureone.zendesk.com). It took 2 days, but they did fix my license key and I was then able to update at no charge.

Best regards,
Shelley
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Re: The promotional code you entered does not exist.

Postby dsroka » Fri Dec 06, 2019 8:20 pm

I encountered this problem when I tried to buy the upgrade directly from the captureone.com site.

Then I went back to the announcement email, and saw at the bottom:
Your Capture One 20 is waiting for you. You have a pre-order of Capture One 20. Click on the link below to access the upgrade store...

I clicked on the "get Capture One 20" button in that email, and was taken to a page in the store for the upgrade. Here, the coupon code (from my receipt for buying C1v12) worked.
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Re: The promotional code you entered does not exist.

Postby r_olding » Fri Dec 06, 2019 8:49 pm

dsroka wrote:I encountered this problem when I tried to buy the upgrade directly from the captureone.com site.

Then I went back to the announcement email, and saw at the bottom:
Your Capture One 20 is waiting for you. You have a pre-order of Capture One 20. Click on the link below to access the upgrade store...

I clicked on the "get Capture One 20" button in that email, and was taken to a page in the store for the upgrade. Here, the coupon code (from my receipt for buying C1v12) worked.


I got my "Claim your Capture One 20 pre-order" email today. I clicked on the link and same problem. :( I even tried using 3 different Web Browsers and 2 different computers.
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Re: The promotional code you entered does not exist.

Postby NN635395071899656250UL » Fri Dec 06, 2019 9:58 pm

I have the same problem. Put in support request two days ago. Had a quick reply pointing me to the page on how to do it (which I already explained I had followed). I responded again that it didn't work and now just no update for two days. Pretty frustrating and starting to lose confidence in their support.
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