Support cases

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 10.x and 9.x

Support cases

Postby NNN636364182538215921 » Mon Jan 29, 2018 6:23 pm

I issued a support case in the support area with case number 278508 but I got no feedback and this case is also not visible in my case list. Today I opend another case (#278681) -> same situation, case not visble.
Is there any feedback for "support cases"?
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Joined: Sun Jul 23, 2017 3:50 pm

Re: Support cases

Postby WPNL » Mon Jan 29, 2018 6:28 pm

Usually there is :-)
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Joined: Tue Dec 02, 2014 11:11 am

Re: Support cases

Postby Class A » Wed Jan 31, 2018 5:51 am

NNN636364182538215921 wrote:Is there any feedback for "support cases"?

I always receive responses to my support cases, most of the time very quickly.

It is very strange that you cannot see your cases in your case list. That shouldn't be the case. Are you using any kind of special content (other than pure ASCII characters)? Perhaps try a different browser?
Class A
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Joined: Sat Apr 12, 2014 7:35 pm

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