Fuji X-T3 - Capture One Problem with certain files

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Fuji X-T3 - Capture One Problem with certain files

Postby NN635617136196367467UL » Sat Oct 06, 2018 11:35 pm

It was suggested that I post this here as there doesn't seem to be any mention of it, and because the X-T3 is so new maybe this has not been picked up on yet as it probably not a mode used much.

Anyway, there seems to be a problem with certain RAW files taken with the X-T3 and processed in Capture One 11. I say this as I have checked the files with SILKYPIX software and they are fine (as to are the JPG taken at the same time.

Anyway..

On the X-T3 do the following:

Under shooting settings Turn Sports Finder Mode ON
Take some photos in RAW
Import into Capture One 11

On import all of the images appear completely purple - something that doesn't happen with any other images

Correcting the white balance to get rid of the purple (but it's impossible to get the colours right) shows terrible banding etc. I'm guessing this is because of the crop that is applied in camera for the Sports Finder mode.

example:
Image

and how it looks when using Silkpix

Image

also how the images look after white balance changes:

Image


Can someone test the above or advise on solution ?
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby SFA » Sat Oct 06, 2018 11:41 pm

NN635617136196367467UL wrote:It was suggested that I post this here as there doesn't seem to be any mention of it, and because the X-T3 is so new maybe this has not been picked up on yet as it probably not a mode used much.

Anyway, there seems to be a problem with certain RAW files taken with the X-T3 and processed in Capture One 11. I say this as I have checked the files with SILKYPIX software and they are fine (as to are the JPG taken at the same time.

Anyway..

On the X-T3 do the following:

Under shooting settings Turn Sports Finder Mode ON
Take some photos in RAW
Import into Capture One 11

On import all of the images appear completely purple - something that doesn't happen with any other images

Correcting the white balance to get rid of the purple (but it's impossible to get the colours right) shows terrible banding etc. I'm guessing this is because of the crop that is applied in camera for the Sports Finder mode.


Can someone test the above or advise on solution ?


What is Sports Finder mode?

What does it do?
Last edited by SFA on Sun Oct 07, 2018 12:43 am, edited 1 time in total.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NN635617136196367467UL » Sun Oct 07, 2018 12:20 am

Sports finder mode basically uses a reduced area of sensor, adding a crop. When you're shooting and looking at the screen or EVF you see the entire picture with a frame in the middle which is the image that you will take. It gives you the crop but also because of the border you can see objects move into the frame when shooting which is handy for moving subjects.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby SFA » Sun Oct 07, 2018 12:42 am

Well, there are no notes about this being an unsupported mode in the Version 11.3 Release Notes so I suggest the best course of action would be to create a Support Case and get the capture One support team to advise you.

Out of interest are you using the free Express version of the Fuji Pro version (or the full Pro version perhaps?)


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Re: Fuji X-T3 - Capture One Problem with certain files

Postby Christian Gruner » Sun Oct 07, 2018 7:18 am

We are aware of the issue, and looking into a fix.
The same also goes for ES 1.25x crop mode.

I can’t give an ETA.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby Minigill » Sun Oct 07, 2018 8:39 am

Thats good to hear C1 are aware. I have exactly the same thing. Out of 2000 pics imported at the same time, yesterday, 4 are exactly the same as the purple one shown above. RAW, no sport mode or AFC. Full Pro version.

After a quick panic being a new camera, I checked in Silkypix to find they were ok.

Hope the fix is soon !
Last edited by Minigill on Sun Oct 07, 2018 9:05 am, edited 1 time in total.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NN635617136196367467UL » Sun Oct 07, 2018 8:55 am

Christian Gruner wrote:We are aware of the issue, and looking into a fix.
The same also goes for ES 1.25x crop mode.

I can’t give an ETA.


Thank you for confirming that you are aware of the issue, look forward to the fix at some stage.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby SFA » Sun Oct 07, 2018 11:48 am

Minigill wrote:Thats good to hear C1 are aware. I have exactly the same thing. Out of 2000 pics imported at the same time, yesterday, 4 are exactly the same as the purple one shown above. RAW, no sport mode or AFC. Full Pro version.

After a quick panic being a new camera, I checked in Silkypix to find they were ok.

Hope the fix is soon !


Since there seems to be a difference in settings between the OP's problem files and your problem files it would probably be useful to create a Support Case (perhaps with a sample file?) just to ensure that Phase are officially aware of your specific situation too.


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Re: Fuji X-T3 - Capture One Problem with certain files

Postby Minigill » Sun Oct 07, 2018 2:50 pm

Thanks Grant, will do.
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NNN635397783086043722 » Sat Oct 13, 2018 3:45 am

I just posted a thread before I saw this one (oops).

I have this issue with photos shot using the 30FPS crop mode as well (sports finder).
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby Minigill » Sat Oct 13, 2018 8:51 am

Suggest you submit a ticket also :)
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NNN635397783086043722 » Sat Oct 13, 2018 3:38 pm

Minigill wrote:Suggest you submit a ticket also :)


I did - thanks!
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby ChrisGillard » Sun Oct 14, 2018 1:58 pm

Hi,

I have this 'purple tinted images' problem also and I was using Sports Finder Mode.

Had already submitted a support ticket before to finding this thread.

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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NNN636740793453909785 » Sat Oct 27, 2018 3:33 pm

Any news about this issue?
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Re: Fuji X-T3 - Capture One Problem with certain files

Postby NNN635397783086043722 » Thu Nov 01, 2018 3:36 am

They acknowledged in my ticket that they are aware of an issue and I should watch for a fix in a future release.
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