Dear PhaseOne,

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 11.x for Mac

Re: Dear PhaseOne,

Postby Emile » Fri Dec 01, 2017 12:08 am

VAD. wrote:
Emile1 wrote:As I said, it's a free world :)


Free of what?


Free to hold different opinions. Free to question my integrity.

A slimmed-down version of C1 like you suggested would actually be a good idea in my opinion. They had that in the past, with an SE edition I believe.

Look, I'm not fond of price hikes either, but am at least willing to see the rationale behind it instead of perceiving it as a personal attack by Phase One. So shoot me. A lot of folks are behaving highly emotional about this while nobody forced them to do anything and Phase One is behaving like any other company. Wherever they'd put the cut-off point (30 days, 45, 60) there'd always be somebody screaming bloody murder.

Anyway, I'm getting out of this discussion. I was merely suggesting people think their actions through before taking emotional actions, that's all. Do with that as you please - it's a free etc.
Fujifilm, Mac, Capture One user since v3.0
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Re: Dear PhaseOne,

Postby VAD. » Fri Dec 01, 2017 12:38 am

Emile1 wrote:
VAD. wrote:
Emile1 wrote:As I said, it's a free world :)


Free of what?


Free to hold different opinions. Free to question my integrity.

A slimmed-down version of C1 like you suggested would actually be a good idea in my opinion. They had that in the past, with an SE edition I believe.

Look, I'm not fond of price hikes either, but am at least willing to see the rationale behind it instead of perceiving it as a personal attack by Phase One. So shoot me. A lot of folks are behaving highly emotional about this while nobody forced them to do anything and Phase One is behaving like any other company. Wherever they'd put the cut-off point (30 days, 45, 60) there'd always be somebody screaming bloody murder.

Anyway, I'm getting out of this discussion. I was merely suggesting people think their actions through before taking emotional actions, that's all. Do with that as you please - it's a free etc.


I'm not questioning your integrity.

I'm doing math only. As from August I paid 360€ to PhaseOne, another 60€ to RNI for a style pack that apparently wont work with v11 and now PhaseOne is requesting another 140€. Total of 560€ in 4 month!

Still free to hold different opinions?
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Re: Dear PhaseOne,

Postby John Doe » Fri Dec 01, 2017 12:44 am

You're still free to not update.
Sony DSC-RX100 - Capture One Pro 10.2.1 (macOS Sierra 10.12.6)
THIS IS A USER TO USER FORUM. FOR FEATURE REQUESTS AND BUG REPORTS, FILE A SUPPORT CASE AT https://www.phaseone.com/SupportMain.aspx
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Re: Dear PhaseOne,

Postby VAD. » Fri Dec 01, 2017 1:02 am

John Doe wrote:You're still free to not update.


Thank you for sugestion, certainly I wont upgrade.

BTW: Marry Christmas PhaseOne!
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Re: Dear PhaseOne,

Postby Pavel » Fri Dec 01, 2017 3:36 am

This upgrade, or non-upgrade really, is it for me. After using C1 since 2007 I'm going to continue to use v10 and if I get to a point where OS upgrades make it so that v10 doesn't work anymore - that's it for me.

Phase one seems to feel that when they want money, the call it a new version. So this is a bit faster, they say - big deal.

This is an extortion upgrade and if the past is any indicator it will take half a year before the bugs are worked out and then we will be ready for a new even more pricey upgrade just around the corner, I suspect. Maybe we will get newer buttons or a new progress indicator bar to justify calling the next tiny detail a major release.

This is 10.3 but Phase one wants to shear more money from it's sheep so they call it 11 and raise the upgrade price. Meanwhile open source software is getting better and better for absolutely free. This false upgrade, money grab stunt is disgusting.

This brings to mind that old 80's song by that weird group, Twisted Sister:
Oh we're not gonna take it
No, we ain't gonna take it
Oh we're not gonna take it anymore

Ex faith-full customer. Done.
Mac OS Mojave
(10.14.1)
Capture One Pro
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Re: Dear PhaseOne,

Postby Kurisu87 » Fri Dec 01, 2017 8:11 am

I bought an iPhone 7s 8 months ago. Now there is an iPhone 8 and 10. Dear Apple, can I have a new one?

Answer? No. why should phase one. They give an upgrade to those who bought 10, 30 days before the update. This is reasonable as There has to be a cut off right? The same used to happen with photoshop before they went to their subscription model.

What I’m saying is, don’t feel hard done by. It’s life.
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Re: Dear PhaseOne,

Postby Peter Svancar » Fri Dec 01, 2017 8:29 am

I moved on 30-oct from Adobe because I feel cheated only to find out, PhaseOne cheated me even more by charging me 147 EUR for update 31 days after my purchase.

I understand that there must be some borders, but come-on, 1 day? No compensation? full price?
I have no problem to pay devs for annual updates...but with phase one pricing and customer policy, I am going to skip updates for sure.

strange how total excitement of product can turn into total opposite way in few hours
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Re: Dear PhaseOne,

Postby NN636271034717228928UL » Fri Dec 01, 2017 9:06 am

NNN636454353744480612 wrote:I bought an iPhone 7s 8 months ago. Now there is an iPhone 8 and 10. Dear Apple, can I have a new one?

Answer? No. why should phase one. They give an upgrade to those who bought 10, 30 days before the update. This is reasonable as There has to be a cut off right? The same used to happen with photoshop before they went to their subscription model.

What I’m saying is, don’t feel hard done by. It’s life.


I am not asking them to upgrade my Mac free of charge so your comparison is lame.
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Re: Dear PhaseOne,

Postby NN635299624516976000UL » Fri Dec 01, 2017 10:02 am

Same with me. Paid version 10 at Oct. 6th. And now again together with a hefty price steep. Made a ticket and got an arrogant answer from service. OK, I think PhaseOne has enough customers so they are no longer interested in some of us
( and please users like emile1 keep your answers for yourself! )

BTW. even monthly subscription of Capture One is double the price than for Photoshop and Lightroom together.
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Re: Dear PhaseOne,

Postby NN635299624516976000UL » Fri Dec 01, 2017 10:05 am

NNN636454353744480612 wrote:I bought an iPhone 7s 8 months ago. Now there is an iPhone 8 and 10. Dear Apple, can I have a new one?

Answer? No. why should phase one. They give an upgrade to those who bought 10, 30 days before the update. This is reasonable as There has to be a cut off right? The same used to happen with photoshop before they went to their subscription model.

What I’m saying is, don’t feel hard done by. It’s life.


What a stupid post.
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Re: Dear PhaseOne,

Postby Wesley » Fri Dec 01, 2017 10:19 am

NN635299624516976000UL wrote:Same with me. Paid version 10 at Oct. 6th. And now again together with a hefty price steep. Made a ticket and got an arrogant answer from service. OK, I think PhaseOne has enough customers so they are no longer interested in some of us
( and please users like emile1 keep your answers for yourself! )

BTW. even monthly subscription of Capture One is double the price than for Photoshop and Lightroom together.


30 day return or grace period is the standard in pretty much all sales transaction. You are pass that...

Lets say you bought a camera, computer, or software on Oct 6th.
Would any store let me return item or give me a discount when new model comes out on Nov 30th (more than 30 days)? :|

Price change is a bummer though.
Mac: Late 2011 15" MBP - 16GB 1333MHz - 500GB 850 EVO
Windows: 5.1GHz 9900K - 32GB 3200MHz - 1070 Ti - (2) 1TB 970 EVO
Camera: Nikon D3100, D700, D750
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Re: Dear PhaseOne,

Postby tenmangu81 » Fri Dec 01, 2017 11:01 am

Phase One has issued a new major upgrade every year in November-December from 2010:
https://en.wikipedia.org/wiki/Capture_One
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Re: Dear PhaseOne,

Postby NN635299624516976000UL » Fri Dec 01, 2017 11:41 am

Wesley wrote:
NN635299624516976000UL wrote:Same with me. Paid version 10 at Oct. 6th. And now again together with a hefty price steep. Made a ticket and got an arrogant answer from service. OK, I think PhaseOne has enough customers so they are no longer interested in some of us
( and please users like emile1 keep your answers for yourself! )

BTW. even monthly subscription of Capture One is double the price than for Photoshop and Lightroom together.


30 day return or grace period is the standard in pretty much all sales transaction. You are pass that...

Lets say you bought a camera, computer, or software on Oct 6th.
Would any store let me return item or give me a discount when new model comes out on Nov 30th (more than 30 days)? :|

Price change is a bummer though.


The software release is not a complete new software that has been developed from scratch! It has only a few new changes (who really needs assets?). If you compare it to cameras you have to buy a new camera instead of getting a new function with a firmware update.
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Re: Dear PhaseOne,

Postby CAPTURE NIKON DPRO1 » Fri Dec 01, 2017 6:52 pm

i have 3 Point for you guys....

1. i stopped buying upgrades since C9.

2. this piece of software is for hou " don't worry about spending money "

3. professional photographer are creative Arts, they know how to use there brain without speeding bunch of money.

free software and small cameras are also gread equipment

so how need it can buy it and enjoy it .
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Re: Dear PhaseOne,

Postby Wesley » Fri Dec 01, 2017 7:44 pm

NN635299624516976000UL wrote:
Wesley wrote:
NN635299624516976000UL wrote:Same with me. Paid version 10 at Oct. 6th. And now again together with a hefty price steep. Made a ticket and got an arrogant answer from service. OK, I think PhaseOne has enough customers so they are no longer interested in some of us
( and please users like emile1 keep your answers for yourself! )

BTW. even monthly subscription of Capture One is double the price than for Photoshop and Lightroom together.


30 day return or grace period is the standard in pretty much all sales transaction. You are pass that...

Lets say you bought a camera, computer, or software on Oct 6th.
Would any store let me return item or give me a discount when new model comes out on Nov 30th (more than 30 days)? :|

Price change is a bummer though.


The software release is not a complete new software that has been developed from scratch! It has only a few new changes (who really needs assets?). If you compare it to cameras you have to buy a new camera instead of getting a new function with a firmware update.

Neither are cameras, parts are re-used for years with only few changes. I was hoping you understand that.
We cannot just upgrade a few parts of the camera (and pay an upgrade price) unlike Capture One. Imagine only full price option.

I'd rather have new camera models come out yearly and me paying an upgrade price if I had the previous two models but one can only hope.
Mac: Late 2011 15" MBP - 16GB 1333MHz - 500GB 850 EVO
Windows: 5.1GHz 9900K - 32GB 3200MHz - 1070 Ti - (2) 1TB 970 EVO
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