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Support cases

PostPosted: Mon Jan 29, 2018 6:23 pm
by NNN636364182538215921
Hello,
I issued a support case in the support area with case number 278508 but I got no feedback and this case is also not visible in my case list. Today I opend another case (#278681) -> same situation, case not visble.
Is there any feedback for "support cases"?
Regards,
Stephan

Re: Support cases

PostPosted: Mon Jan 29, 2018 6:28 pm
by WPNL
Usually there is :-)

Re: Support cases

PostPosted: Wed Jan 31, 2018 5:51 am
by Class A
NNN636364182538215921 wrote:Is there any feedback for "support cases"?

I always receive responses to my support cases, most of the time very quickly.

It is very strange that you cannot see your cases in your case list. That shouldn't be the case. Are you using any kind of special content (other than pure ASCII characters)? Perhaps try a different browser?