Actual Human Support?

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 10.x and 9.x

Actual Human Support?

Postby NNN636376358476476015 » Thu Jan 25, 2018 2:45 pm

Good day all,

New to Capture One, do they have a phone number I can call. My activation key failed when moving to a new computer. I paid for the upgrade, should have probably tried lightroom for a bit first!
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Re: Actual Human Support?

Postby SFA » Thu Jan 25, 2018 4:54 pm

Create a Support Case. Response is usually pretty quick especially on week days.

You should be able to manage the activations on line yourself.

In what way did activation fail?

Are you activating V10 or V11.

If V10, when and where did you get the key as a new purchase?
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Re: Actual Human Support?

Postby ben_US » Thu Jan 25, 2018 5:55 pm

Lucky for us, the tech support team hasn't been replaced by robots yet (though office coffee machine keeps requesting documentation for digital backs...). I suggest dropping us a line via the link in my profile and we'll get you up, activated and running in no time.
Please make a support case for Technical Support with Capture One software:
http://support.phaseone.com and click on Contact Support, then select Technical Support.
ben_US
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Re: Actual Human Support?

Postby Ian3 » Thu Jan 25, 2018 7:02 pm

ben_US wrote:Lucky for us, the tech support team hasn't been replaced by robots yet (though office coffee machine keeps requesting documentation for digital backs...). I suggest dropping us a line via the link in my profile and we'll get you up, activated and running in no time.

You lot would have to be spending a lot on coffee before the coffee machine could afford a Phase One digital back. :D

Ian
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Re: Actual Human Support?

Postby SFA » Thu Jan 25, 2018 8:51 pm

Last time I was in Denmark (many years ago) it was difficult not to avoid spending rather a lot on coffee unless one had managed to to get into a client's office for a meeting.

If the coffee machine gets a staff discount I could understand how it might have some ambitions of its own. 100Mb selfies?
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