No Answered Support Cases for almost 10 Days

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 10.x for Windows

No Answered Support Cases for almost 10 Days

Postby Tom-D » Fri Feb 17, 2017 5:42 pm

Hey Guys,

my Support Cases getting no attention since almost 10 days.

Whats up here?!

Case One:


Hi,

today i've tested the OpenCL capapilities of CO 10.0.1 (also 10.0.2) and noticed that CO is not properly using my second GPU.

it takes 5 min & 28 sec to Process 325 Raw files to Jpeg (Full Size) with Two GPUs

So with One GPU it takes 5 min & 35 sec to Process the same Files.

That mean almost no advantage over one GPU.

(update New Test, CO reinstalled (Deleted All Files), a Full minute better now 4:35:00 min, with two GPUs, not tested with One GPU)

In the Past this was Different.

With CO8 i noticed that while using two GPUs the Number for Remaining Files to Process was

(Example) 1/325 (for GPU 1) and 1/325 (For GPU 2)

that mean that every GPU has its own File to Process and we have a huge Speedup in Processing.

In Capture One 10 we have only one File which is in Process.

There is also a Guy in this Forum thread (the Last one) with two GPUs and almost no Speedup over one GPU, but at the moment He doesn't know this.

viewtopic.php?f=69&t=25154

My GPUs are not running in Crossfire (SLI for AMD)

(update: AMD Cossfire is Superior, if the Second GPU is not in use it goes Offline, so for Capture One that mean that if you use Crossfire (I Know this only about FirePro/RadeonPro) Capture One sees both GPUs seperate and use Them Seperate, not as one GPU as expected.
This is very Cool)


Case Two:

In Case Two i posted a Video about whats happen when i change the Tones, black to white an white to black, thats a turnaround, with Capture One you can Develope Analoge Negatives and this very good.

But when you use the Luma tool, the image goes corrupt, with banding etc.

Sys Specs:

Grafik-Chipsatz - AMD FirePro W8100
Speichergröße - 8192 MB
Speichertyp - GDDR5
Systemtaktrate - 824 MHz
Windows-Version - Windows 10 (64 bit)
Systemspeicher - 32 GB
CPU-Typ - Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz


Grafikkarten-Hersteller - Designed and built by AMD
Grafik-Chipsatz - AMD FirePro W8100 (Two Times, in Crossfire)
Geräte-ID - 67A1
Anbieter-ID - 1002
Subsystem-ID - 0B0C
Subsystem-Anbieter-ID - 1002
Revisions-ID - 00
Bustyp - PCI Express 3.0
Aktuelle Buseinstellungen - PCI Express 3.0 x16
BIOS-Version - 015.046.000.000
BIOS-Teilenummer - 113-C6750100-101
BIOS-Datum - 2014/05/23 12:01
Speichergröße - 8192 MB
Speichertyp - GDDR5
Speichertaktfrequenz - 1250 MHz
Systemtaktrate - 824 MHz
Gesamte Speicherbandbreite - 320 GByte/s
2D-Treiberpfad - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

I've another Problem regarding Auto Correction and i can Show the problem in a video. <--- i've the Problem since CO 7,8,9,10)

But when no one is Looking at my Cases, what should i do?


Kindest Regards
Thomas
Win 10 x64, Intel 7820X, 64 GB Ram 2666mhz, Vega Frontier, 512 GB nvme Samsung, 960GB Sandisk EP SSD, 4 HDD.
Tom-D
 
Posts: 29
Joined: Wed Jan 13, 2010 1:44 pm

Re: No Answered Support Cases for almost 10 Days

Postby SFA » Fri Feb 17, 2017 6:47 pm

Well, sometimes some of the Phase people browse through the forum and will respond to posts like this but they will almost certainly first ask for the Support Case numbers that you created when you logged them so that they can take a look at them.

So you might find it useful to list the numbers here.

HTH.


Grant
SFA
 
Posts: 4038
Joined: Tue Dec 20, 2011 9:32 pm

Re: No Answered Support Cases for almost 10 Days

Postby Tom-D » Sat Feb 18, 2017 12:23 am

Case ID: 241958
Win 10 x64, Intel 7820X, 64 GB Ram 2666mhz, Vega Frontier, 512 GB nvme Samsung, 960GB Sandisk EP SSD, 4 HDD.
Tom-D
 
Posts: 29
Joined: Wed Jan 13, 2010 1:44 pm

Re: No Answered Support Cases for almost 10 Days

Postby Ulf » Thu Feb 23, 2017 12:53 pm

Hi

Our German team have been very busy lately and have had to prioritize our Phase One camera owners before software owners.
Unfortunately your case was not transferred to an available team which normally should have been the case.

I can only apologize on the Phase One tech teams behalf.
Your case will be responded to today.
Kind Regards
Ulf Liljegren
Phase One
Ulf
Site Admin
Site Admin
 
Posts: 3299
Joined: Wed Oct 06, 2004 1:52 pm
Location: Copenhagen Denmark


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