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C1 9 Activation

PostPosted: Sat Jul 28, 2018 11:37 am
by Jean cg
Hello,

I'm not able to activate permanently my C1 9 copy. Each time it launches, I have to activate it again :(

OS : Mac High Sierra on an iMac

2 drives : one internal on which I have deleted (did not solve the problem) C1 and a "work" drive, an external SSD where all my apps are.

Thanks for any help.

John

Re: C1 9 Activation

PostPosted: Sat Jul 28, 2018 2:04 pm
by Ian3
Does C1 v9 support High Sierra?

Ian

Re: C1 9 Activation

PostPosted: Sat Jul 28, 2018 3:02 pm
by Jean cg
When activated, yes of course.

It's more of an activation configuration problem.

John

Re: C1 9 Activation

PostPosted: Sat Jul 28, 2018 5:24 pm
by Ian3
Jean cg wrote:When activated, yes of course.

It's more of an activation configuration problem.

John

In that case I'd suggest contacting Support. (It's just that I don't see High Sierra referred to in the v9.3 release notes.)

Ian

Re: C1 9 Activation

PostPosted: Sat Jul 28, 2018 6:51 pm
by Jean cg
OK, I did it, thanks for the advice.

John

Re: C1 9 Activation

PostPosted: Mon Jul 30, 2018 12:32 pm
by Jean cg
I got a quick answer from the support service. Great ! Installing the latest version fixed the problem. Case closed.

John

Re: C1 9 Activation

PostPosted: Tue Jul 31, 2018 8:59 pm
by ben_US
Also, for anyone else's reference, this KB article: https://www.phaseone.com/en/Search/Article.aspx?articleid=1612&languageid=1