Page 1 of 1

hard work with styles

PostPosted: Wed Oct 11, 2017 11:47 am
by Piotr007
Hello
Later I didnt see that problem - always CO worked with styles (i colected a small library from diffrent (but
legally available) place of internet) - once slowly, once faster - but was working!
In last months I see some problem.
CO working with styles (yes yes - with some still slowly, very slowly) during first 20 min to 1 hour. Aafter that period (about) of time CO starts refuse any coworking with styles. I need to restart the program and have next hour for stable work. Next again I need to restart CO - and again, and again.
It is little frustrating with such good program :-/
Any suggestion? any help?

Re: hard work with styles

PostPosted: Wed Oct 11, 2017 2:50 pm
by ben_US
Best option here is to create a tech support case (via the link in my profile) and send us your log files, which can be generated via Scripts > File Packager.

Re: hard work with styles

PostPosted: Wed Nov 15, 2017 2:06 pm
by Piotr007
Hello ben-US
Where do I find "Scripts > File Packager" for my log files?

Re: hard work with styles

PostPosted: Wed Nov 15, 2017 2:24 pm
by Piotr007
additionally I was not allowed to create tech support case - I was warned "No html tags is allowed for" Description"" - but i have pasteed text directly from notepad... so what is the problem?

Re: hard work with styles

PostPosted: Thu Nov 16, 2017 7:12 pm
by ben_US
The Scripts menu is within Capture One.
Not sure what the issue is with submitting the ticket, but if you have any bracketing or RichText formatting, try clearing that out (pasting plain text instead)

Re: hard work with styles

PostPosted: Mon Nov 20, 2017 9:43 am
by Piotr007
as i found the Scrpits menu should be between Window and Help
[img]http://kbfiles.phaseone.com/05-01-2016_113130_ScreenShot2015-01-22at2.12.08PM[1].jpg[/img]
[url]http://kbfiles.phaseone.com/05-01-2016_113130_ScreenShot2015-01-22at2.12.08PM[1].jpg[/url]

but not in my program
Image
https://www.dropbox.com/s/1muhe9h2f5t1bb6/2017-11-20_021859%20zrzut%20capture%20one.png?dl=0

Ben - do you have any /new/ suggestions for me?

Re: hard work with styles

PostPosted: Mon Nov 20, 2017 5:02 pm
by ben_US
Ah, I hadn't realized you were on Windows.
You can get your Windows logs via this Knowledge Base article:
https://www.phaseone.com/en/Search/Article.aspx?articleid=1625&languageid=1