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mouse tracking

PostPosted: Mon Oct 09, 2017 7:58 pm
by NNN634285461274065014
Hello Recently, my mouse stops tracking normally, it becomes very sluggish, when using C1 9.1 on MacOS 10.11. This is a recent problem and only occurs when I'm using C1 Thanks

Re: mouse tracking

PostPosted: Fri Oct 13, 2017 4:16 pm
by ben_US
First, try updating to 9.3. You can download it from our archive, here:
https://www.phaseone.com/en/Download/Software-Archive.aspx

If that doesn't work, create a tech support case (via the link in my profile) and send us your log files, which can be generated via Scripts > File Packager.