Local adjustment problems

Discussions, questions, comments and suggestions regarding Capture One PRO, Capture One PRO(For Sony), Capture One DB and Capture One Express(For Sony) 9.x

Local adjustment problems

Postby NNN636150168478830448 » Thu Jun 22, 2017 2:22 pm

We have encountered a few problems using local adjustment layers. First off....... the software really gets slow when working with masks. I am on iMac, 3.2 GHz Intel Core i5, 16 GB Ram. Capture One DB 9.2.1. We work to a PC server. Sometimes when opening the session back up we get an Events Window saying "error loading adjustment mask". Now what has happened is the layers are all there, but the masks have disappeared. This does not happen to all of the images that we worked on. Seems very random.

Thanks in advance for any help with this matter.
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Joined: Thu Nov 17, 2016 11:00 pm

Re: Local adjustment problems

Postby ben_US » Fri Jul 07, 2017 4:12 pm

Probably best option here is to create a support case (in the link in my signature) and send us some details, including your log files (in Capture One, select Scripts > File Packager).
Please make a support case for Technical Support with Capture One software:
http://support.phaseone.com and click on Contact Support, then select Technical Support.
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Location: New York, USA

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